Customer Service Representative III

Strategic Data Systems; Norfolk (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Strategic Data Systems is hiring a Customer Service Representative at Naval Station Norfolk, VA 23511 for an on-site position with 24/7/365 flexibility. The role involves first-line support for military sailors and families, handling inquiries via multiple channels, and using CRM systems and internal tools.

Required: U.S. DoD Secret clearance eligibility, solid customer service experience, CRM familiarity, strong communication, and ability to multi-task with a 30 WPM typing speed.

Qualifications

• DOD Secret Security Clearance Eligible.
• Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred.
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes.
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests.
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting.
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• The ability to type at least 30 WPM.
• Flexibility to work varied schedules, including nights and weekends, as required.

Responsibilities

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Skills

CRM experience

Typing 30 WPM

Communication

Multitasking

Time management

Flexibility

Tools

CRM systems

Printer/scan troubleshooting

Job description

Customer Service Representative Naval Station Norfolk, VA 23511 On-Site Position 24/7/365 Flexibility

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you! We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Norfolk, VA As a Customer Service Representative, you will:

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels. Here is a short video of My Navy Career Center: https://www.youtube.com/watch?v=n86B5UY7H4oRequirements:
• DOD Secret Security Clearance Eligible
• Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• The ability to type at least 30 WPM
• Flexibility to work varied schedules, including nights and weekends, as required

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.