Customer Service

Key Choice Group; Richmond (VA); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Career growth opportunities

Supportive team culture

Job summary

A growing customer service company in Richmond, VA is seeking a Customer Service Representative to join their team. This on-site role involves serving as the first point of contact for customers, resolving concerns, and maintaining detailed records of interactions. Ideal candidates have strong communication skills, a positive attitude, and the ability to multitask. The position offers a $55,000 annual salary, comprehensive health benefits, paid time off, and opportunities for career growth in a supportive environment.

Qualifications

• Prior customer service experience preferred but not required.
• Payroll Experience is a plus, but not required.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in person.
• Answer questions about products, services, and orders.
• Resolve customer concerns with professionalism and empathy.

Skills

Strong communication and interpersonal skills

Positive, team-oriented attitude

Excellent problem-solving abilities

Ability to multitask and stay organized

Proficiency with basic computer systems

Customer service experience

Experience with Microsoft Suite

Tools

Microsoft Excel

Job description

Salary: $55,000 per year + Excellent Benefits

About the Role

We’re looking for a friendly, reliable, and solutions-oriented Customer Service Representative to join our growing team in Richmond, VA. This is a fully on-site position where you’ll play an important role in creating great experiences for our customers every day. If you enjoy helping people, solving problems, and working with a supportive team, this could be a great opportunity for you.

This role also offers strong advancement opportunities—we believe in promoting from within and helping employees build long-term careers.

What You’ll Do

• Serve as the first point of contact for customers via phone, email, and in person
• Answer questions about products, services, and orders
• Resolve customer concerns with professionalism and empathy
• Process orders, updates, and account information accurately
• Coordinate with internal teams to ensure timely solutions for customers
• Maintain detailed records of customer interactions in our system
• Identify opportunities to improve the customer experience

What We’re Looking For

• Strong communication and interpersonal skills
• A positive, team-oriented attitude
• Excellent problem-solving abilities
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with basic computer systems and customer databases
• Prior customer service experience preferred but not required
• Experience with Microsoft Suite, especially Excel
• Payroll Experience is a plus, but not required!
• $55,000 annual salary
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Career growth and advancement opportunities
• Supportive team culture and stable company environment

Why Join Us?

We pride ourselves on creating a workplace where employees feel supported, valued, and empowered to grow. You’ll be part of a team that believes great customer service starts with great people.