Customer Service Specialist

Find Great People | FGP; Virginia Beach (VA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Job summary

Find Great People | FGP is seeking a detail-oriented Customer Service Specialist to join our growing operations team in Virginia Beach, VA. This role blends customer support, administrative coordination, and operational responsibility, with potential for long-term growth.

The position is temp-to-hire, onsite, with Monday–Friday, 8:00 AM–5:00 PM. Ideal candidates have 2–3 years of customer service or admin experience, strong organizational skills, and proficiency with Microsoft Office Suite;

Qualifications

• 2–3 years of customer service, office management, or admin support.
• Strong organizational skills and high attention to detail.
• Able to multitask in a fast-paced environment.
• Experience with inventory tracking, billing, or order processing systems preferred.
• Basic accounting or accounts receivable knowledge is a plus.
• Proficient in Excel, Outlook, and Word.
• High school diploma or equivalent required; additional education is a plus.

Responsibilities

• Answer incoming calls, assist walk-in customers, and route inquiries.
• Manage shipments from vendors and internal locations with accurate receipts.
• Update and maintain purchase orders in internal systems.
• Participate in inventory counts and maintain records.
• Process depot/service repairs and coordinate shipments to third-party providers.
• Track returned repaired equipment to customers.
• Generate and process invoices for sales and service orders.
• Upload invoices to customer portals as required.
• Process customer payments, including credit card transactions.
• Maintain customer accounts and collections notes.
• Coordinate weekly payment processing and documentation.

Skills

Customer service

Office coordination

Microsoft Excel

Communication

Education

High school diploma

Tools

Microsoft Office Suite

Job description

We are seeking a detail-oriented Customer Service Specialist to join a growing operations team in Virginia Beach, VA. This role offers a dynamic blend of customer support, administrative coordination, and operational responsibility, with potential for long-term growth.

This is a temp-to-hire position with a stable, growing company!

Responsibilities:

• Serve as the first point of contact by answering incoming calls, assisting walk-in customers, and routing inquiries appropriately
• Manage incoming shipments from vendors and internal locations, ensuring accurate receipt and documentation
• Update and maintain purchase orders in internal systems
• Participate in quarterly inventory counts and maintain accurate inventory records
• Process depot/service repairs, including creating service orders and coordinating shipments to third-party repair providers
• Track and manage the return and delivery of repaired equipment to customers
• Generate and process invoices for sales and service orders within designated timelines
• Upload invoices to customer portals as required
• Process customer payments, including credit card transactions
• Maintain accurate customer account records and collections notes
• Coordinate weekly payment processing and documentation

Qualifications:

• 2-3 years of experience in customer service, office management or administrative support
• Strong organizational skills with high attention to detail
• Comfortable managing multiple tasks in a fast-paced environment
• Experience with inventory tracking, billing, or order processing systems preferred
• Basic accounting or accounts receivable knowledge is a plus
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Strong communication and problem-solving skills
• High school diploma or equivalent required; additional education is a plus
• $17–$22 per hour, based on experience
• Health, dental, and vision benefits offered once permanent

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (onsite)