Customer Service Representative

Direct Staffing Inc; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing agency is seeking a Production Technician to respond to customer inquiries regarding insurance benefits and claims. The role requires excellent customer service and data analysis skills. Successful candidates will hold at least a high school diploma and have one year of experience in an automated customer service environment. This is a great opportunity for individuals looking to advance their career in a supportive environment.

Qualifications

• Must possess a HS diploma or equivalent.
• At least one year experience in an automated customer service environment.

Responsibilities

• Respond to customer questions regarding insurance benefits.
• Analyze problems and provide information.
• Develop and maintain positive customer relations.

Skills

Customer service

Data analysis

Communication

Education

High School diploma or equivalent

Job description

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS.

Job Description

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.
• Required to meet department goals.

Qualifications

• MUST possess a HS diploma or equivalent
• Must have at least one year experience in an automated customer service environment

Additional Information

All your information is kept confidential as per EEO standards.

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!