Customer Service Representative

Direct Staffing Inc; Manchester-by-the-Sea (MA); On-site; USD 14,774 - 21,042; Full time

Job summary

A staffing agency is seeking a Customer Service Representative in Byfield, MA. Responsibilities include performing data entry, maintaining relationships with customers, and answering inquiries professionally. Candidates must have a High School diploma, experience in call centers, and the flexibility to work a variety of shifts including weekends. This position offers a Temp-to-Hire possibility and requires training for 3-4 weeks. Join a fast-paced environment where you can grow your career!

Qualifications

• Customer service experience in a call center environment is desired.
• Must be flexible with schedule, available 7 days a week.
• Detail-oriented and able to work independently.

Responsibilities

• Perform data entry and use software programs.
• Maintain solid customer relationships, addressing questions and concerns.
• Document calls and evaluate accounts for further research.

Skills

Interpersonal customer service

Data entry

Attention to accuracy

Flexibility with shifts

Education

High School Diploma/equivalent

Job description

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS.

Job Description

Kelly Services is currently seeking a Customer Service Representative for one of our top pharmacy benefit management clients in Byfield, MA with a Temp-to-Hire possibility. This assignment will pay $13.00 per hour. As a Customer Service Representative placed with Kelly Services, you will be responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Our client’s fast-paced, team-oriented environment is the perfect place to take your customer service career to the next level!

Responsibilities

• Perform data entry and use software programs.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Must document all calls and evaluate each account to determine if further research is necessary.
• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

Job Requirements

• High School Diploma/equivalent.
• Previous experience desired, call center environment, solid interpersonal customer service and interaction.
• Must be available between the hours of operation, need to be very flexible as shifts will be assigned to the contractor (need to be available 7 days a week between the hours of 8:00 AM -7:30 PM).
• Must be available for 3 to 4 weeks of training (hours during training: 9:00 AM – 5:30 PM).
• Must be able to work Saturdays.
• Must be able to process applications for enrollment, enter prescriptions, and be able to sit at a computer for a majority of the day.
• Requires close attention to accuracy, performs independently, subject to practices and procedures.
• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
• Ability to work with team metrics and meet/exceed them.

Terms of Assignment

• A minimum of a High School diploma/equivalent.
• Temp-to-Perm possibility.

Additional Information

All your information is kept confidential as per EEO standards.

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!