Call Center Customer Service Rep II

Direct Staffing Inc; Bowling Green (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A reputable staffing agency is seeking a Production Technician to provide excellent customer service at a manufacturing plant. The ideal candidate will possess strong communication skills and a high school diploma. Responsibilities include resolving inquiries, assisting with payments, and maintaining records. This opportunity offers diverse career prospects and a supportive training environment, making it suitable for both new and experienced candidates. Join us in a role that promises growth and valuable experiences.

Qualifications

• High School Diploma or equivalent required.
• Ability to solve problems rapidly is essential.
• Prior call center experience preferred.

Responsibilities

• Provide high quality customer service to customers via telephone.
• Resolve customer inquiries and billing disputes.
• Assist customers with phone payments on accounts.

Skills

Good verbal and written communication skills

Ability to quickly gain knowledge of all assigned products

Problem-solving skills

Good keyboard and PC skills

Education

High School Diploma or equivalent

Job description

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openingsat the Nissan manufacturing plant located in Canton, MS.

Job Description

Job Responsibilities Include:

• Provide high quality customer service to customers via telephone.
• Resolve customer inquiries, billing disputes and correct payment errors.
• Provide customers with account information and manage account maintenance.
• Assist customers with accepting phone payments on accounts.
• Research customer problems, and assessing customer needs as needed.
• Manage in-office filing systems.
• Will receive 4 weeks of training. Calls will be monitored and you will be coached based on those monitors.

Job Requirements

• High School Diploma or equivalent
• Ability to quickly gain knowledge of all assigned products.
• Ability to solve problems rapidly.
• Good keyboard and PC skills using word processing and spreadsheet software.
• Call Center experience preferred.
• Good verbal and written communication skills
• Ability to work accurately under time constraints

Additional Information

All your information is kept confidential as per EEO standards.

Why is this a greatopportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!