Health Program Representative

Direct Staffing Inc; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A staffing agency is seeking a high-skilled Production Technician for the Nissan manufacturing plant in Canton, MS. This role involves gathering member information, encouraging program participation, and directing inquiries to clinical staff. Ideal candidates will have a high school diploma, customer service experience, and be proficient in computer skills. This position offers a chance to grow in a diverse career environment. Apply now to seize this opportunity!

Qualifications

• 6 months experience in telesales or customer service.
• Prior call center experience in a managed care environment.
• Ability to follow defined policies and protocols.

Responsibilities

• Gather member information in accordance with policies.
• Encourage participation in Care Management programs.
• Record call details and utilize call scripts as needed.

Skills

Customer service excellence

Computer proficiency

Conflict Management

Education

High School Diploma or equivalent

Job description

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS.

Job Description

Major Duties and Responsibilities:

• Gathers and records appropriate member information in accordance with policies and procedures via telephone.
• Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
• Records call details and utilizes call scripts as needed based on client requirements.
• Directs member inquiries to appropriate clinical staff. Initiates referrals and manages consults from clinicians for participants registered in Care Management.
• Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
• Contacts physician offices to obtain demographic information or related data as needed.

Qualifications

EDUCATION/EXPERIENCE

• Requires high school diploma or the equivalent; 6 months experience in a telesales or customer service demonstrating ability to influence customers/members; or any combination of education/experience, which would provide an equivalent background.
• Computer/keyboarding proficiency and the ability to follow defined policies and protocols required. Knowledge of company products, services and benefits preferred.
• MUST have prior call center experience in a managed care environment.
• 2 years of previous experience in an automated customer service environment.
• High School Diploma, GED, or Equivalent.
• General Business Skills Conflict Management.

Additional Information

All your information is kept confidential as per EEO standards.

Opportunity

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!