Customer Care Representative

Direct Staffing Inc; Roanoke (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

A staffing agency is currently seeking a skilled Production Technician to work at a manufacturing plant. Responsibilities include analyzing problems, operating computers to extract data, and maintaining customer relations. Ideal candidates will have a high school diploma and at least one year of experience in an automated customer service environment. Strong communication skills are essential. This role offers diverse career opportunities, making it an excellent chance to advance your career.

Qualifications

• Requires a HS diploma or equivalent.
• Must have at least 1 year of previous experience in an automated customer service environment.
• Good communication skills both written and verbal.

Responsibilities

• Analyzes problems and provides information/solutions.
• Operates a computer to obtain and extract information.
• Develops and maintains positive customer relations.
• Develop and maintain positive customer relations; coordinate with various functions.
• Research and analyze data to address operational challenges and service issues.
• Provide information to external and internal customers.
• Handle follow-up calls and emails to answer questions.
• Use computerized systems for tracking and troubleshooting.

Skills

Good communication skills (written and verbal)

Experience in an automated customer service environment

Analytical thinking

Problem solving

Education

HS diploma or equivalent

Tools

Computer systems

Job description

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS.

Job Description

• Analyzes problems and provides information/solutions.
• Operates a computer to obtain and extract information, documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Receives and places follow-up telephone calls and e-mails to answer customer questions.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

Qualifications

• Requires a HS diploma or equivalent.
• Must have at least 1 year of previous experience in an automated customer service environment.
• Good communication skills both written and verbal.
• Call center background is preferred.

Additional Information

All your information is kept confidential as per EEO standards.

Why is this a greatopportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!