CUSTOMER SERVICE REPRESENTATIVE

NVA Equine; Virginia (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Pet discounts

Paid time off

Job summary

Countryside Veterinary Clinic of Richmond is seeking a Full-Time Customer Service Representative (Veterinary Receptionist) to join our hospital team. You are the first and last face our clients see, setting a warm, welcoming tone for pets and their owners while balancing front-desk operations in a fast-paced environment.

The role includes scheduling appointments, managing medical records, and assisting with billing, with opportunities to grow into other roles within the clinic and a

Qualifications

• Minimum of 1 year of customer service experience required.
• High school diploma or equivalent.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.

Responsibilities

• Client communication: answer phones, greet clients, answer basic questions about services.
• Scheduling: book appointments, surgeries, and follow-ups using scheduling system.
• Medical records: create, update, and maintain electronic and physical records.
• Facility care: keep waiting lobby, front desk, and common areas clean and tidy.
• Billing and checkout: process payments, explain invoices, and handle check-in/check-out duties.

Skills

Customer service

Attention to detail

Basic computer skills

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling system

Electronic medical records

Job description

Hospital Name: Countryside Veterinary Clinic of Richmond

Job Type: Support Staff

Description & Requirements

We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.

Position Summary

You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.

• Benefits: Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package)
• Opportunities to grow/advance into other roles within the clinic.

Key Responsibilities

• Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
• Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.
• Medical Records: Create, update, and maintain accurate electronic and physical patient records.
• Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
• Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.

Qualifications

• Experience: Minimum of 1 year of customer service (CSR) experience required.
• High school diploma or equivalent.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.