CSR

Community Veterinary Partners; Virginia; On-site; USD 22,000 - 26,000; Full time

Job summary

River Run Animal Hospital is seeking a Client Service Representative to join our fast-paced veterinary team. The CSR will be the face of the clinic, handling high-volume client interactions, scheduling, payments, and data entry with accuracy and professionalism.

The schedule features four 10-hour shifts Monday through Friday with rotating weekends. Veterinary experience is preferred (1–2 years) but we are willing to train the right candidate who has strong customer service experience.

Qualifications

• Strong computer skills and ability to learn new software quickly.
• Ability to read, write, and speak clearly and professionally.
• Proven ability to remain calm under pressure and adapt to changing priorities.
• Team-oriented with a strong work ethic.

Responsibilities

• Managing a high call volume with courtesy, professionalism, and efficiency.
• Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone.
• Scheduling appointments, processing payments, and accurately entering data into practice management software.
• Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner.
• Maintaining professionalism and composure while addressing high client and doctor expectations.
• Performing heavy computer-based tasks with attention to detail and accuracy.
• Multitasking effectively in a busy environment while prioritizing tasks.
• Demonstrating excellent written, verbal, and interpersonal communication skills.

Skills

Computer skills

Clear communication

Team oriented

Calm under pressure

Job description

CSR

CSR/Reception Full Time Customer Service Rep Powhatan, VA, US

Salary Range: $16.00 To $19.00 Hourly

We are seeking a Client Service Representative (CSR) to join our fast-paced veterinary team here at River Run Animal Hospital. We are a multi doctor veterinary clinic with a wide range of services and work with high volumes in a general practice and urgent care model. The ideal candidate will be professional, organized, and thrive in a high-volume, client-focused environment. We are looking for people that can handle the responsibility of communicating well with clients, techs, doctors and other staff members. We are looking for a reliable team member with a great personality to help be the face of our clinic. Love for all animals and a passion for growing the bond between families and their fur-babies is also a must!

Responsibilities include:

Managing a high call volume with courtesy, professionalism, and efficiency

Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone

Scheduling appointments, processing payments, and accurately entering data into practice management software

Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner

Maintaining professionalism and composure while addressing high client and doctor expectations

Performing heavy computer-based tasks with attention to detail and accuracy

Multitasking effectively in a busy environment while prioritizing tasks

Demonstrating excellent written, verbal, and interpersonal communication skills

Qualifications:

Strong computer skills and ability to learn new software quickly

Ability to read, write, and speak clearly and professionally

Proven ability to remain calm under pressure and adapt to changing priorities

Team-oriented with a strong work ethic

A typical work week usually consist of four 10-hour shifts Monday through Friday combined with rotating weekends, Saturday and Sundays are 8-hour shifts. Veterinary experience preferred (at least 1-2 years in a similar position), but willing to consider training the right candidate who has extensive customer service experience.

Our schedule hours are Monday-Friday from 7am-8:00pm and 7:00am-5:00pm Saturday and Sunday. You must be able to work weekends and shifts between 7am-8pm for appropriate coverage.