Veterinary Client Service Representative

Countryside Veterinary Center, Inc.; Countryside (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Bring your pet to work

PTO/Sick Pay

Employee discount

Health/Vision/Dental insurance

Life insurance

Disability insurance

401(k) with match

Paid child-bonding leave

On-site paid training

Snacks & coffee

Advancement opportunities

Competitive pay

Puppies. Kittens.

Job summary

Countryside Veterinary Center, Inc. is seeking a proficient receptionist to join our front desk team. You will greet clients, answer phones, schedule appointments, process payments and support our staff to create a welcoming, efficient experience for every visit.

The ideal candidate is a people person with strong communication skills, able to work in a busy veterinary setting, lift up to 50 pounds, and be available evenings or weekends as needed. Training provided and benefits offered.

Qualifications

• High school diploma or equivalent
• Some college preferred
• Minimum age of 18 years old

Responsibilities

• Answer phones, schedule appointments, greet clients and check in/out
• Process payments and communicate between clients and staff
• Maintain professional and courteous interactions in a fast-paced clinic environment
• Handle multiple tasks with interruptions and protect client confidentiality
• Support records management and basic desk duties

Skills

Read instructions

Client communication

Animal care exp

Vet software

Customer service

Fast-paced

Lift 50 lbs

Stamina

Noise tolerance

Safety procedures

Evenings/weekends

Education

High school diploma or equivalent

Some college preferred

Tools

Vet software

Job description

Countryside Veterinary Center seeks a proficient, fast paced, customer service extraordinaire to join our reception team!

The primary job for a receptionist is to exceed our client’s expectations for outstanding client service & to create a warm and welcoming experience. A GREAT receptionist is a “people person” who enjoys working with diverse clients, is empathetic, kind, and full of energy.

The receptionist must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions (woof!). The position is part crowd control, part efficiency expert, and part records manager. Receptionists answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out clients, process payments and communicate between clients and other staff.

You will be the face of the hospital and set the tone for the patient & clients’ time in our facility. The importance of this role cannot be overemphasized!

The Perks:

• Bring your pet to work with you!
• PTO/Sick Pay
• Generous employee discount
• Health/Vision/Dental insurance
• Life insurance
• Disability insurance
• 401(k) with match available
• Paid child-bonding leave
• On-site paid training
• Snacks & coffee are always on hand!
• Unlimited opportunity for advancement
• Competitive pay
• Puppies. Kittens.

Educational Requirements & Skills Needed:

• High school diploma or equivalent, some college preferred
• Minimum age requirement of 18 years old

Skills Needed:

• Ability to read and comprehend instructions
• Effective communication with clients in person, via phone & email
• Experience in caring for animals, proper restraint techniques preferred
• Ability to work with computer-based veterinary software
• Exceptional customer service skills
• Ability to work in a fast-paced environment
• Able to lift and carry up to 50 pounds
• Endure standing and walking on hard floor surfaces for extended periods of time
• Able to work in noisy work conditions with sounds from animals and equipment
• Take safety precautions for exposure to toxins, drugs, anesthesia and radiation
• Flexibility to work evenings and weekends

Are you ready to start a job that offers variety, excitement and a step away from the mundane? Do you love animals, and want to see & help dozens of them on a daily basis? Do you have what it takes? If so, we’d love to have you join our pack!

Job Types: Full-time, Part-time

The salary range for this position is $16-$18 per hour. This range represents the minimum and maximum compensation for this role at this time. Actual compensation will be determined based on factors such as experience, skills, and qualifications.