Customer Service Representative

Fuse Solutions; Village of Westbury (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Fuse Solutions is seeking a personable sales-oriented professional to engage customers in-person and convert leads into customers during face-to-face consultations.

You will upsell services from a provided lead list, answer questions about products, pricing, and availability, and stay current with product knowledge across the brands represented. Regular team training will be part of the role to sharpen skills.

Qualifications

• Experience in customer service, sales, or direct marketing is preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask, stay organized and prioritize work.

Responsibilities

• Communicate with customers in-person during face to face consultations.
• Utilize provided lead list to follow up with customers and potentially upsell services.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Stay up to date with all product knowledge related to the brands we're representing.
• Participate in daily training sessions with our team.

Skills

Customer service

Sales

Communication

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting leads into customers

Responsibilities

• Communicate with customers in-person during face to face consultations.
• Utilize provided lead list to follow up with customers and potentially upsell services.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Stay up to date with all product knowledge related to the brands we're representing.
• Participate in daily training sessions with our team.

Qualifications

• Customer service, sales, direct marketing experience preferred.
• Excellent communications skills and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work