Customer Service Representative

Maximus; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Maximus is seeking a personable and proactive Customer Support Representative in New York to engage with customers and resolve their issues. You will communicate via phone, email and chat, guiding customers through product and pricing details while maintaining high service standards.

Ideal candidates are fluent in English and Russian, capable of multi-tasking across platforms, and able to coordinate with internal teams to ensure customer satisfaction.

Qualifications

• 1–3 years of relevant work experience.
• Excellent phone etiquette and strong verbal, written, interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Bilingual in English and Russian.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organization

Prioritization

Bilingual EN-RU

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Bilingual customer service representative, fluent in English and Russian