Customer Service Representative

Farmers Insurance - Robert Kelly; Gardner (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

Farmers Insurance - Robert Kelly in Gardner, KS is seeking a customer service focused professional. You will engage customers by phone, email and chat, resolve questions about products and pricing, and coordinate with internal teams to meet customer needs.

Attention to detail, data entry accuracy, and strong communication are essential. This role offers exposure to multiple departments and opportunities to grow with a trusted brand in a supportive environment.

Qualifications

• 1-3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organization

Prioritization

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work