Customer Service Representative

Modern Pest Services; Village of Buchanan (NY); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Vacation

Dental Insurance

Vision Insurance

Medical Insurance

401(k) Matching

Job summary

Modern Pest Services is seeking a Call Center - Customer Service Representative for on-site work in Buchanan, NY. The role involves answering customer calls, scheduling appointments, and providing service information.

No pest control experience is required, as training will be provided. This position offers a pay range of $21 - $23 per hour based on experience and includes benefits like paid holidays, sick time, and various insurance options.

Qualifications

• Exceptional customer service and phone skills.
• Excellent communication skills.
• Ability to multitask in a fast-paced call center environment.
• Strong attention to detail with problem-solving capabilities.
• Strong listening skills.

Responsibilities

• Answer inbound customer calls in a fast-paced environment.
• Empathize & understand customer's urgent need for service.
• Create tickets and schedule the customer's appointment.
• Answer customer questions and provide service information.
• Communicate with customers via chat or email.
• Coordinate and communicate with other internal departments.

Skills

Customer service skills

Communication skills

Multitasking

Attention to detail

Listening skills

Typing skills

Job description

Call Center - Customer Service Representative

Location: Buchanan, NY (On-site. No remote or hybrid work.)

Pay Range: $21 - $23 / hr (depending on experience)

JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company.

Qualifications for Call Center Representative

• Exceptional customer service and phone skills
• Excellent communication skills
• Ability to multitask in a fast-paced call center environment
• Strong attention to detail with problem-solving capabilities
• Strong listening skills
• Ability to achieve our call center goals
• Proficient at typing & comfortable with computers

Responsibilities of the Call Center Representative

• Answer inbound customer calls in a fast-paced environment
• Empathize & understand customer's urgent need for service
• Create tickets and schedule the customer's appointment
• Answer customer questions and provide service information
• Communicate with customers via chat or email
• Coordinate and communicate with other internal departments
• Be prepared to complete other duties delegated on an as-needed basis

No Pest Control Experience Needed - We will train you!

Benefits

• Enrollment Eligibility Begins the 1st Month Following the Date of Hire
• Paid Holidays
• Paid Sick Time & Vacation
• Dental Insurance
• Vision Insurance
• Medical Insurance
• 401(k) Matching

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions. JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri-state area for over fifty years. We understand, it’s not just about killing bugs! It is about delivering smart, science-based solutions that are environmentally sustainable. Our goal is to live at the intersection of clarity and delight. Making it easy to do business with us is our ultimate mission.