Pest Control Field Supervisor - Night Shift

JP McHale Pest Management LLC; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and

Company-paid life insurance

401(k) with company match

Job summary

JP McHale Pest Management LLC in Manhattan, NY seeks a Pest Control Field Supervisor for the night shift to lead a small team of technicians. You will drive, manage routes, and ensure high service quality for customers in a fast-paced environment.

The role requires a NY 7F pesticide license, 3–5 years of field management, and a valid driver’s license. Excellent communication and teamwork are essential for success.

Qualifications

• Must have a valid 7F Pesticide License (NY).
• 3–5 years’ experience managing a field team.
• Valid Driver’s License.
• Read, write, and speak English.

Responsibilities

• Recruit, hire, train, coach, motivate, and lead a service team of technicians.
• Identify/implement scheduling to ensure adequate coverage for peak periods.
• Efficiently schedule routes for field technicians.
• Monitor tech utilization and performance metrics.
• Lead team meetings and coach on processes and customer interactions.
• Respond to field questions and diffuse upset clients as needed.
• Ensure adherence to safety policies and regulatory requirements.
• Report to the Manhattan Branch Manager.

Skills

Leadership

Customer service

Communication

Problem solving

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Details

Job Description: Pest Control Field Supervisor - Night Shift (Driving)

Location: Manhattan, NY

Pay: $80,000 - $95,000 (dependent upon experience)

Shift: Sunday – Thursday, 9:00 pm – 6:00 am

Company

JP McHale Pest Management LLC, an Anticimex Company, is one of the top professional pest control companies nationwide.

Position Overview

The Pest Control Field Supervisor in Manhattan, NYC is responsible for leading and managing a team of pest control technicians with the goal of delivering an exceptional customer experience. The Pest Control Field Supervisor owns all aspects of service required of the Manhattan Branch. The Pest Control Field Supervisor will be responsible for a service team consisting of about 2-3 pest control technicians.

All aspects related to pest control technicians completing their jobs in a high-quality manner will fall under the auspices of the Pest Control Field Supervisor.

The Pest Control Field Supervisor will manage a team of Pest Control Technicians and will report to the Manhattan Branch Manager.

Position Responsibilities

• Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers
• Identify/implement scheduling to ensure adequate coverage for peak volume periods
• Efficiently schedule routes for field technicians
• Route Optimization managed daily yielding a 70+% tech utilization
• Appropriately Performance Manage service team employees
• Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees
• Respond to field service technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed
• Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention
• Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control services
• DEC liaison ensuring proper compliance and technician certifications
• Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate
• Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs
• Product selection for required treatments
• Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue
• Proper material pick-up & discarding of used materials

Position Requirements

• Must have a valid 7F Pesticide License (NY)
• 3-5 years’ experience managing a field team
• Valid Driver’s License
• Read, write, and speak English
• Strong customer service orientation, with two plus years previous experience in a customer service role
• Ability to use personal protective equipment
• Strong attention to detail and organization skills
• Ability to perform physical aspects of role to include walking, bending, and lifting up to 50 pounds
• Knowledge of tree/shrub treatment or pest control products and services a plus
• Successfully complete a background check and drug test
• Ability to work both indoor/outdoor environments in all weather conditions
• Ability to work extended hours as needed
• Must have at least 3 years of driving experience to drive a company vehicle.
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
• Demonstrated experience in managing conflict with customers
• Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills
• Strong coaching and leadership skills, along with the ability to motivate employees
• Proficiency with necessary technology, including Microsoft Office Suite
• High school diploma or equivalent required

Benefits

• HEALTH BENEFITS Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire
• FINANCIAL ASSURANCE 401(k) plan with company match of 4%
• Immediate enrollment eligibility
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• Employee would be eligible for company bonus programs AND MORE
• Eight (8) paid holidays
• Paid time off eligibility begins the first day of employment
• Team Member referral bonuses
• Opportunities to participate in community events

Equal Opportunity Employer

**Equal Opportunity Employer**

** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.**

Company Philosophy

JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri-state area for over fifty years. We understand, it’s not just about killing bugs! It is about delivering smart, science-based solutions that are environmentally sustainable. Our goal is to live at the intersection of clarity and delight. Making it easy to do business with us is our ultimate mission.

Join Our Team

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!