Commercial Pest Control Field Supervisor

JP McHale Pest Management LLC; Village of Buchanan (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Weekly pay

Paid holidays

Paid time off

Job summary

JP McHale Pest Management LLC in Buchanan, NY is seeking a Commercial Pest Control Field Supervisor to lead a team of 10+ technicians and own all service aspects of the branch.

You will recruit, train, schedule routes, manage performance, and ensure OSHA compliance while delivering exceptional customer experiences. Salary ranges align with market norms for the role.

The role offers a salary between $65,000 and $75,000 per year DOE, with benefits and weekly pay.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong customer service orientation with 2+ years in customer service.
• 2+ years background in Pest Control, Termite, and/or Wildlife control.
• 3–5+ years managing a field team.
• Experience with PestPac Software is a plus.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers.
• Identify/implement scheduling to ensure adequate coverage for peak volume periods.
• Efficiently schedule routes for field technicians.
• Route optimization managed daily yielding a 70+% tech utilization.
• Performance manage service team employees.
• Lead regular meetings with the service team and coach workers on processes and expectations.
• Respond to questions and diffuse upset clients as needed.
• Ensure team members meet KPIs and take corrective action when needed.
• Ensure technicians follow company and OSHA/FIFA policies and procedures.

Skills

Team leadership

Customer service

Pest control

PestPac

Scheduling

MS Office

Education

High School Diploma or GED

Tools

PestPac Software

MS Office

Job description

Job Description: Commercial Pest Control Field Supervisor
Location: Buchanan, NY
Reports to: Branch Manager
Pay: $65,000 - $75,000 annual DOE

Position Overview

The Field Supervisor is responsible for leading and managing a team of field technicians with the goal of delivering exceptional customer experience. The Field Supervisor owns all aspects of service required of the branch. The Field Supervisor will be responsible for a service team consisting of about 10+ field technicians. All aspects related to Pest Control Technicians completing their jobs in a high manner will fall under the umbrella of the Field Supervisor.

Duties/Responsibilities

• Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers.
• Identify/implement scheduling to ensure adequate coverage for peak volume periods.
• Efficiently schedule routes for field technicians.
• Route Optimization managed daily yielding a 70+% tech utilization.
• Appropriately Performance Manage service team employees.
• Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees.
• Respond to field technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed.
• Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention.
• Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control services.
• DEC liaison ensuring proper compliance and technician certifications.
• Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate.
• Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs.
• Operate company provided vehicle in a safe manner.
• Product selection for required treatments.
• Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue.
• Proper material pick-up & discarding of used materials.
• Performs miscellaneous job-related duties as assigned.

Experience, Education, and Skills Required

• High School Diploma or GED
• Valid Driver’s License
• Strong customer service orientation, with two plus years previous experience in a customer service role
• 2+ Years background in Pest Control, Termite, and/or Wildlife control
• 3 – 5+ Years managing a field team
• Experience with PestPac Software a plus
• Proficiency with necessary technology, including Microsoft Office Suite

Why work for JP McHale Pest Management? We offer:

• HEALTH BENEFITS Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire
• FINANCIAL ASSURANCE 401(k) plan with company match
• Weekly pay
• Convenient direct paycheck deposit
• Team Member reward and recognition program AND MORE
• Eight (8) paid holidays
• Paid Time Off
• Team Member referral bonuses
• Opportunities to participate in community events
• At Anticimex, we are driven by our Purpose: To Prevent and Protect.
• Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!

**Equal Opportunity Employer**

We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

JP McHale Pest Management has been delivering peace of mind and brand protection to the NY tri-state area for over fifty years. We understand, it’s not just about killing bugs! It is about delivering smart, science-based solutions that are environmentally sustainable. Our goal is to live at the intersection of clarity and delight. Making it easy to do business with us is our ultimate mission.