Customer Service Representative

Minuteman Press; Vero Beach (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Minuteman Press in Stuart seeks a Customer Service Representative to join our print shop team. You will communicate with customers to identify printing needs, process print requests, and provide solutions that ensure a great customer service experience with our company.

Print shop experience is a plus; applicants should be proficient with Microsoft Office and have strong phone skills in a fast-paced, deadline-driven environment. Hours are Monday-Friday 9-5.

Qualifications

• High school diploma or GED required.
• Previous CSR experience or similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure in a fast-paced environment.
• Highly organized with strong time-management and prioritization.

Responsibilities

• Communicate with customers to identify printing needs.
• Process print requests accurately and efficiently.
• Provide helpful solutions to ensure a positive customer service experience.
• Maintain a pleasant and professional environment in the shop and on the phone.
• Collaborate with team to meet deadlines in a fast-paced print shop.

Skills

Phone communication

Active listening

Time management

Organizational skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Job Summary

We are seeking a Customer Service Representative to join our team in our print shop located in Stuart. In this role, you will communicate with customers to identify their printing needs, process print requests, and provide helpful solutions that ensure they have a great customer service experience with our company. Print shop experience is a plus. Applicant must have experience working with Microsoft Office (word, excel outlook). Must be able to create a pleasant and positive environment for our customers with good phone skills. We are a fast paced, deadline oriented environment. Hours are Monday-Friday 9-5.

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively