Print Shop Customer Experience Specialist

Minuteman Press; Vero Beach (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Minuteman Press in Stuart seeks a Customer Service Representative to join our print shop team. You will communicate with customers to identify printing needs, process print requests, and provide solutions that ensure a great customer service experience with our company.

Print shop experience is a plus; applicants should be proficient with Microsoft Office and have strong phone skills in a fast-paced, deadline-driven environment. Hours are Monday-Friday 9-5.

Qualifications

• High school diploma or GED required.
• Previous CSR experience or similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure in a fast-paced environment.
• Highly organized with strong time-management and prioritization.

Responsibilities

• Communicate with customers to identify printing needs.
• Process print requests accurately and efficiently.
• Provide helpful solutions to ensure a positive customer service experience.
• Maintain a pleasant and professional environment in the shop and on the phone.
• Collaborate with team to meet deadlines in a fast-paced print shop.

Skills

Phone communication

Active listening

Time management

Organizational skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Minuteman Press in Stuart seeks a Customer Service Representative to join our print shop team. You will communicate with customers to identify printing needs, process print requests, and provide solutions that ensure a great customer service experience with our company.

Print shop experience is a plus; applicants should be proficient with Microsoft Office and have strong phone skills in a fast-paced, deadline-driven environment. Hours are Monday-Friday 9-5.