Customer Service Representative

Minuteman Press; Melbourne (FL); In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

Minuteman Press in Melbourne, FL is seeking a Customer Service Representative to join our print shop team. You will communicate with customers to identify printing needs, process print requests, and ensure a friendly, solution-oriented experience through strong phone skills and a positive attitude.

This role requires a high school diploma, comfort with computers and Microsoft Office, and the ability to work in a fast-paced environment.

Competenze

• High school diploma or GED is required.
• Experience in customer service or similar role preferred.
• Comfortable using computers and customer management software.
• Strong phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with prioritizing projects and time management.

Mansioni

• Communicate with customers to identify printing needs.
• Process print requests accurately.
• Provide helpful solutions to ensure a great customer experience.
• Maintain a pleasant, positive environment for customers; strong phone skills.

Conoscenze

Phone skills

Verbal communication

Active listening

Time management

Customer service

Formazione

High school diploma/GED

Strumenti

Microsoft Office

Descrizione del lavoro

Job Summary

We are seeking a Customer Service Representative to join our team in our print shop. In this role, you will communicate with customers to identify their printing needs, process print requests, and provide helpful solutions that ensure they have a great customer service experience with our company. Print shop experience is a plus. Applicant must have experience working with Microsoft Office (word, excel outlook). Must be able to create a pleasant and positive environment for our customers with good phone skills. We are a fast paced, deadline oriented environment. Hours are Monday-Friday 9-5.

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively