Print Shop Customer Success Specialist

Minuteman Press; Melbourne (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Minuteman Press in Melbourne, FL is seeking a Customer Service Representative to join our print shop team. You will communicate with customers to identify printing needs, process print requests, and ensure a friendly, solution-oriented experience through strong phone skills and a positive attitude.

This role requires a high school diploma, comfort with computers and Microsoft Office, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Experience in customer service or similar role preferred.
• Comfortable using computers and customer management software.
• Strong phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with prioritizing projects and time management.

Responsibilities

• Communicate with customers to identify printing needs.
• Process print requests accurately.
• Provide helpful solutions to ensure a great customer experience.
• Maintain a pleasant, positive environment for customers; strong phone skills.

Skills

Phone skills

Verbal communication

Active listening

Time management

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Minuteman Press in Melbourne, FL is seeking a Customer Service Representative to join our print shop team. You will communicate with customers to identify printing needs, process print requests, and ensure a friendly, solution-oriented experience through strong phone skills and a positive attitude.

This role requires a high school diploma, comfort with computers and Microsoft Office, and the ability to work in a fast-paced environment.