Customer Service Representative

Minuteman Press; Jensen Beach (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Minuteman Press in Stuart, FL is seeking a Customer Service Representative for our print shop. You will communicate with customers to identify printing needs, process print requests, and provide solutions that ensure a great service experience.

Print shop experience is a plus. Must have experience with Microsoft Office (Word, Excel, Outlook) and be able to maintain a pleasant, positive environment with strong phone skills in a fast-paced, deadline-driven setting.

Qualifications

• MS Office experience (Word, Excel, Outlook) required.
• Excellent phone and verbal communication skills.
• Ability to work well under pressure and stay organized.

Responsibilities

• Identify customer printing needs and provide appropriate solutions.
• Process print requests accurately and on time.
• Maintain a pleasant environment with strong phone etiquette in a fast-paced shop.

Skills

Verbal communication

Active listening

Time management

Pressure handling

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Job Summary

We are seeking a Customer Service Representative to join our team in our print shop located in Stuart. In this role, you will communicate with customers to identify their printing needs, process print requests, and provide helpful solutions that ensure they have a great customer service experience with our company. Print shop experience is a plus. Applicant must have experience working with Microsoft Office (word, excel outlook). Must be able to create a pleasant and positive environment for our customers with good phone skills. We are a fast paced, deadline oriented environment. Hours are Monday-Friday 9-5.

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively