Customer Service Representative

Wynen's; Urbandale (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

Wynen's in Urbandale, IA is seeking a Service Representative for the Insurance Team to deliver exceptional customer service to policyholders, handle inquiries, updates, and claims processing, and support daily operations. The role emphasizes accuracy, empathy, and strong relationship-building, with a focus on timely responses and organized records to help the team maintain smooth service.

The position requires a commitment to service excellence, adaptability, and reliable teamwork, ensuring

Qualifications

• Strong communication and customer-focused service skills.
• Attention to detail and accuracy in handling policy and claims information.
• Ability to work independently and manage multiple customer requests.
• Reliable problem-solving skills and a commitment to service excellence.

Responsibilities

• Respond to customer inquiries with professionalism and empathy.
• Process and document policy updates accurately.
• Assist with claims processing and related customer needs.
• Maintain organized records and ensure information is correct.
• Support effective customer service operations across the insurance team.

Skills

Strong communication

Customer-focused service

Attention to detail

Independent work

Problem solving

Job description

Service Representative (Insurance Team)

Provide exceptional customer service and support for insurance policyholders by handling inquiries, policy updates, and claims processing. Play a key role in maintaining smooth day-to-day operations of the customer service department while ensuring accurate, timely assistance and strong customer relationships.

Key Duties

• Respond to customer inquiries with professionalism and empathy
• Process and document policy updates accurately
• Assist with claims processing and related customer needs
• Maintain organized records and ensure information is correct
• Support effective customer service operations across the insurance team

Qualifications & Skills

• Strong communication and customer-focused service skills
• Attention to detail and accuracy in handling policy and claims information
• Ability to work independently and manage multiple customer requests
• Reliable problem-solving skills and a commitment to service excellence