Insurance Customer Service Representative

Melissa Terrazas Farmers Insurance Agency; Berwyn (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hands on Training

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Job summary

Melissa Terrazas Farmers Insurance Agency in Berwyn, IL is seeking an insurance customer service representative to interact with clients daily, assess their needs, and match policies that best benefit them. If you listen well, build rapport, and are motivated to grow, this could be a rewarding career with strong income and growth potential.

You will join a team focused on quality service and enjoying what you do, with hands-on training, opportunities for career advancement, and a supportive

Qualifications

• Excellent communication and customer service skills.
• Comfortable using computers, phone systems, and standard office software.
• Dependable, professional, and able to manage multiple tasks efficiently.
• Upbeat, positive and enthusiastic attitude.

Responsibilities

• Process customer policy change requests.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Answer incoming phone calls.
• Be outstanding at relationship building.
• Meet new business production goals and objectives as established.
• Develop insurance quotes, make sales presentations, and close sales.

Skills

Communication skills

Customer service

Relationship building

Sales experience

Multitasking

Job description

Job Description

As an insurance customer service representative, you will be interacting with clients on a daily basis to determine their insurance needs and find the policy that will best benefit them. If you are an active listener, quickly build rapport with clients, are motivated, and invested in your own growth and success, this is the perfect position for you. If you thrive in a fast-paced environment and are always able to provide amazing customer service, then this is your opportunity for a rewarding career with excellent income and growth potential.

You will be joining a team of other insurance customer service representatives that are determined to provide quality service to our customers and have fun while doing it!

Benefits

• Hands on Training


• Career Growth Opportunities


• Retirement Plan


• Paid Time Off (PTO)

Responsibilities

• Process customer policy change requests.


• Treat each customer contact as a cross and up-sell opportunity including financial products.


• Answer incoming phone calls,


• Be outstanding at relationship building.


• Meet new business production goals and objectives as established.


• Develop insurance quotes, makes sales presentations, and closes sales

Requirements

• Excellent communication and customer service skills


• Comfortable using computers, phone systems, and standard office software


• Dependable, professional, and able to manage multiple tasks efficiently


• Possess an upbeat, positive and enthusiastic attitude.


• Create relationships from a cold start.


• Prior Sales Experience.


• Ability to thrive in a fast-paced office environment