Insurance Customer Service Representative

TSP Talent; Winter Haven (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

TSP talent in Winter Haven, FL is seeking a Customer Service Representative to provide direct support for auto insurance inquiries. You will use product knowledge and customer service skills to identify needs, explain options, and deliver solutions that support customer retention.

Key duties include answering questions, resolving policy-related problems, explaining coverage, and maintaining accurate records with a focus on professional, empathetic service.

Qualifications

• Customer service orientation and strong communication abilities.
• Ability to interpret information and provide clear explanations.
• Problem-solving skills with attention to detail.
• Professional demeanor and handling sensitive issues.
• Willingness to learn and use insurance systems and tools.

Responsibilities

• Communicate with customers to answer questions and address concerns.
• Investigate and resolve policy-related problems accurately and efficiently.
• Explain coverage and next steps in a clear, helpful manner.
• Document customer interactions and update records as needed.
• Strive to improve customer satisfaction through empathetic service.

Skills

Customer service orientation

Strong communication

Information interpretation

Problem solving

Professional demeanor

Job description

Customer Service Representative

Provide direct customer support by responding to inquiries and resolving issues related to auto insurance policies. Use product knowledge and customer service skills to identify needs, explain options, and deliver solutions that maintain high service standards and support customer retention.

Key Duties

• Communicate with customers to answer questions and address concerns.
• Investigate and resolve policy-related problems accurately and efficiently.
• Explain coverage and next steps in a clear, helpful manner.
• Document customer interactions and update records as needed.
• Work to improve customer satisfaction through professional, empathetic service.

Qualifications & Skills

• Strong customer service orientation and communication skills.
• Ability to interpret information and provide accurate explanations.
• Problem-solving skills with attention to detail.
• Professional demeanor and ability to handle sensitive issues.
• Comfort learning and using insurance-related systems and tools.