Customer Service Representative

Akkodis; French Camp (CA); On-site; USD 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Paid Sick Leave

Job summary

A staffing firm is seeking Customer Service Representatives for a 3-month temporary contract in French Camp, California. The position requires a high school diploma and at least one year of customer service experience, preferably in healthcare. Responsibilities include handling inquiries, resolving claims issues, and ensuring accurate documentation. This role offers $23 per hour on a W2 basis with various benefits including medical and dental coverage.

Qualifications

• 1+ year experience in customer service.
• Previous healthcare experience is a plus.
• 1+ year handling heavy call volume preferred.

Responsibilities

• Provide information on benefits and claims over the phone.
• Research and resolve claims and eligibility issues.
• Create required documentation for phone interactions.

Skills

Customer service experience

Interpersonal skills

Strong oral and written communication

Time management

Problem solving skills

Education

High school diploma or general education degree

Tools

Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Akkodis is partnering with a health plan in Central Valley, CA who is looking for Customer Service Representatives for a 3-month temporary contract.

The Terms:

Temporary 3-month contract

Location: 100% Onsite, French Camp, CA or Modesto, CA

Schedule: Monday – Friday 8:30am – 5:00pm PST

$23/hr W2

For this position, applicants must be authorized to work for any employer in the United States. Our client is unable to sponsor or assume sponsorship of an employment Visa at this time.

The Qualifications:

High school diploma or general education degree

1+ year experience in customer service

Previous healthcare, managed care or Medi-Cal experience (nice to have)

1+ year handling heavy call volume (50-100 calls per day) (preferred)

Essential Functions:

• Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person.
• Researches and resolves issues related to claims and authorizations; monitors progress.
• Researches and resolves complex eligibility issues; monitors progress.
• Creates required documentation, including but not limited to call logs and other tracking systems.

Knowledge, Skills, and Abilities:

• Produces work that is accurate and complete.
• Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
• Rebounds from setbacks and adversity when facing difficult situations.
• Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
• Interpersonal skills - interacts effectively with individuals both inside and outside; relates openly and comfortably with diverse groups of people.
• Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards.
• Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations.
• Ability to work independently and as part of a team.
• Ability to read, understand and apply complex written guidelines, instructions and other materials.
• Ability to compare and discern the difference between multiple sets of data or information.
• Time management and organizational skills.
• Basic problem solving and analytical skills, including the ability to perform routine analysis and solve problems using identified data and information.
• Basic skills in Windows, Word, Excel and Outlook.
• Ability to navigate multiple systems and resources simultaneously.
• Ability to handle confidential information with appropriate discretion.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.