Customer Service Representative

Comrise; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Comrise is seeking a customer service representative to support sales, installations and communications. You will maintain strong customer relations, resolve claims and complaints fairly and in line with consumer laws, and help inform customers through proactive initiatives.

This role requires experience or training, follows defined procedures, and typically needs 2+ years in the field.

Qualifications

• Requires knowledge gained through experience, specialized education or training.
• Minimum of 2+ years experience in related field.

Responsibilities

• Provide customer services related to sales, promotions, installations and communications.
• Maintain good customer relations and resolve claims and complaints in accordance with consumer laws.

Job description

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience