Customer Service Representative

Active; Portage (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Active is seeking a customer service-focused professional in Portage, MI to handle sales-related inquiries, promotions, installations and communications. You will maintain strong customer relations and resolve claims under consumer laws, while supporting educational initiatives for customers.

The role emphasizes experience, defined procedures, and the ability to work within established guidelines to aid decision making and continuous improvement, with 2+ years of experience required.

Qualifications

• Requires 2+ years experience.
• Basic understanding of work routines and procedures.
• Defined guidelines aid decision making.

Responsibilities

• Provides customer services relating to sales, promotions, installations and communications.
• Maintains good customer relations and resolves claims and complaints fairly and effectively.
• Develops organization-wide initiatives to proactively inform and educate customers.
• Develops improvement plans in response to customer surveys.

Skills

Customer service

Sales support

Communication

Problem solving

Education

High school diploma

Job description

Job Description: Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Requirements:- 2+ years of experience

• High school diploma
• Ability to work flexible hours, as needed to support the business needs