Customer Service Representative

Flodraulic Group; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Flodraulic Group in Gilbert, AZ is seeking a customer service professional to respond to inquiries, handle questions or complaints about products and services, and coordinate information with relevant departments.

You will inform customers of solutions, follow up to ensure satisfaction, and work within company policies to resolve issues using established procedures.

Responsibilities

• Respond to customers’ inquiries.
• Questions or complaints regarding the company’s products and services.
• Review, research, and obtain necessary information from policies, procedures, or practices.
• Coordinate solutions with appropriate departments.
• Inform customers of the solution to their need or inquiry.
• Follow up, either verbally or in writing, to ensure customer satisfaction.
• Perform work following general guidelines and procedures.
• Determine the best method to resolve problems, ensuring customer satisfaction and adherence to company policies.

Job description

Responsibilities

• Respond to customers’ inquiries.
• Questions or complaints regarding the company’s products and services.
• Review, research, and obtain necessary information from policies, procedures, or practices.
• Coordinate solutions with appropriate departments.
• Inform customers of the solution to their need or inquiry.
• Follow up, either verbally or in writing, to ensure customer satisfaction.
• Perform work following general guidelines and procedures.
• Determine the best method to resolve problems, ensuring customer satisfaction and adherence to company policies.