Customer Service Representative

Keystone Automotive Operations, Inc.; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonus opportunities

Daily Pay

Direct deposit

Medical, dental, vision, prescription,

401(k) with company match

Paid time off, holidays, and parental

Training, career development, tuition,

Dependent scholarship opportunities

Employee discounts

Wellness programs

Hybrid work schedule after 6 months

Job summary

Keystone Automotive Operations, Inc. in Exeter, PA seeks a Customer Service Representative to be the first point of contact for our established customers by phone and email.

You will answer questions, provide order and delivery updates, and help resolve issues with professionalism and accuracy. This on-site role offers hands-on training, with potential for a hybrid work-from-home arrangement after six months of successful onsite training based on performance, helping you grow in a supportive

Qualifications

• High school diploma or equivalent required.
• Front-line customer service experience preferred but not required.
• Bilingual English/French or English/Spanish valued.

Responsibilities

• Handle customer inquiries by phone and email.
• Provide order and delivery updates and issue resolution.
• Collaborate with internal teams and carriers as needed.
• Maintain accurate data entry and records.
• Aim to meet performance standards and deliver a positive experience.

Skills

Strong communication skills

Customer-focused

Dependable and detail-oriented

Eagerness to learn

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representative

Company: Keystone Automotive Operations, Inc.
Location: Exeter, PA
Hourly Pay: Up to $19/hour
Schedule: Monday through Friday, 9:00 a.m. to 5:30 p.m.
Position Type: Customer Service / Call Center Support
Work Environment: Call center role
Keystone Automotive Operations, Inc. is seeking energetic, customer-focused Customer Service Representatives to join our Exeter, PA team. This is a great opportunity for dependable communicators who are eager to learn and grow in a supportive call center environment.

Why Join Keystone?

- No automotive, RV, or college degree required — we pay you to learn

- Receive in-depth onsite training, individual coaching, and support as you grow

- Potential for a hybrid work-from-home schedule after 6 months of onsite training based on performance

- Build highly transferable customer service, communication, and problem-solving skills

About the Role

As a Customer Service Representative, you will be the first point of contact for established customers by phone and email. Youll answer questions, provide order and delivery updates, and help resolve issues with professionalism and accuracy.

What Youll Do

- Support established customers by phone and email with timely, accurate service

- Provide order and delivery updates and help resolve customer concerns

- Partner with internal teams, carriers, and suppliers when additional support is needed

- Identify customer needs and offer recommendations when appropriate

- Meet performance standards while maintaining a positive, efficient customer experience

What Were Looking For

- Strong communication skills with the ability to listen, empathize, and provide solutions

- Positive, customer-first attitude with energy and professionalism

- Dependable, detail-oriented, and calm under pressure

- Eagerness to learn and grow in a fast-paced, team-driven environment

- Basic computer proficiency, including Microsoft Office, email, and data entry

- High school diploma or equivalent required

- Sales or customer service experience in a call center is preferred, but not required

- Bilingual English/French or English/Spanish skills are highly valued

Work Environment

- Periodic travel may be required, including overnight stays to attend trade shows

- Must be able to lift freight up to 50 pounds

Benefits and Perks

- Competitive hourly pay, performance bonus opportunities, Daily Pay, and direct deposit

- Medical, dental, vision, prescription, and related benefit options

- 401(k) with company match

- Paid time off, company holidays, and parental leave

- Training, career development, tuition assistance, and dependent scholarship opportunities

- Employee discounts, referral bonus program, wellness programs, and incentive award opportunities

Who We Are

Keystone Automotive Operations, Inc. is North Americas leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our people-focused culture is built on growth, inclusion, recognition, and our Company Values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun.