Customer Service Representative

Lkq-Corporation; Exeter Township (Berks County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Daily Pay

401(k) with company match

Paid time off

Parental leave

Employee discounts

Tuition assistance

Job summary

Keystone Automotive Operations, Inc. in Exeter, PA is hiring a Customer Service Representative for a call center role. You will be the first contact for established customers by phone and email, providing order updates and resolving issues with professionalism.

Onsite training is provided, with potential for a hybrid work-from-home schedule after six months based on performance. A supportive team environment helps you grow essential customer service skills.

Qualifications

• High school diploma or equivalent.
• Call center or customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to learn and adapt in a fast-paced environment.

Responsibilities

• Support customers by phone and email with timely updates.
• Provide order and delivery updates and resolve issues.
• Collaborate with internal teams, carriers, and suppliers when needed.
• Meet performance standards while delivering a positive customer experience.

Skills

Strong communication skills

Customer service experience

Empathy

Problem-solving

Attention to detail

Multitasking

Bilingual English/French or English/Sp

Education

High school diploma or equivalent

Tools

Microsoft Office

Email

Data entry

Job description

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!Customer Service RepresentativeCompany: Keystone Automotive Operations, Inc.Location: Exeter, PAHourly Pay: Up to $19/hourSchedule: Monday through Friday, 9:00 a.m. to 5:30 p.m.Position Type: Customer Service / Call Center SupportWork Environment: Call center roleApply: Visit www.keystoneautomotive.com/Careers to apply today.Keystone Automotive Operations, Inc. is seeking energetic, customer-focused Customer Service Representatives to join our Exeter, PA team. This is a great opportunity for dependable communicators who are eager to learn and grow in a supportive call center environment.Why Join Keystone?No automotive, RV, or college degree required — we pay you to learnReceive in-depth onsite training, individual coaching, and support as you growPotential for a hybrid work-from-home schedule after 6 months of onsite training based on performanceBuild highly transferable customer service, communication, and problem-solving skillsAbout the RoleAs a Customer Service Representative, you will be the first point of contact for established customers by phone and email. You’ll answer questions, provide order and delivery updates, and help resolve issues with professionalism and accuracy.What You’ll DoSupport established customers by phone and email with timely, accurate serviceProvide order and delivery updates and help resolve customer concernsPartner with internal teams, carriers, and suppliers when additional support is neededIdentify customer needs and offer recommendations when appropriateMeet performance standards while maintaining a positive, efficient customer experienceWhat We’re Looking ForStrong communication skills with the ability to listen, empathize, and provide solutionsPositive, customer-first attitude with energy and professionalismDependable, detail-oriented, and calm under pressureEagerness to learn and grow in a fast-paced, team-driven environmentBasic computer proficiency, including Microsoft Office, email, and data entryHigh school diploma or equivalent requiredSales or customer service experience in a call center is preferred, but not requiredBilingual English/French or English/Spanish skills are highly valuedWork EnvironmentPeriodic travel may be required, including overnight stays to attend trade showsMust be able to lift freight up to 50 poundsBenefits and PerksCompetitive hourly pay, performance bonus opportunities, Daily Pay, and direct depositMedical, dental, vision, prescription, and related benefit options401(k) with company matchPaid time off, company holidays, and parental leaveTraining, career development, tuition assistance, and dependent scholarship opportunitiesEmployee discounts, referral bonus program, wellness programs, and incentive award opportunitiesWho We AreKeystone Automotive Operations, Inc. is North America’s leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our people-focused culture is built on growth, inclusion, recognition, and our Company Values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun.Apply TodayReady to build your customer service career with Keystone? Apply today at www.keystoneautomotive.com/Careers.Join us for an exciting career journey with positive, driven individuals.