Inside Sales Specialist

DEMCO, Inc.; Madison (WI); On-site; USD 57,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

PTO

Job summary

DEMCO, Inc. in Madison, WI is seeking an Inside Sales Specialist to turn conversations into solutions and drive revenue growth.

You’ll be at the center of inbound opportunity, listening to customer needs and guiding them toward the right solution. You won’t just take orders; you’ll build relationships, uncover future projects, cross-sell products, and elevate every transaction into a smarter, more complete solution.

Qualifications

• Associate degree or equivalent experience.
• Experience handling inbound sales or customer inquiries.
• Ability to quote and process orders accurately.
• CRM/ERP experience (Salesforce preferred).
• Strong communication and multitasking skills.
• Cross-selling or upselling experience preferred.

Responsibilities

• Respond to inbound calls and emails.
• Create quotes and enter orders accurately.
• Track activity in Salesforce and ERP.
• Cross-sell and upsell to increase value.
• Identify larger projects and coordinate handoffs.

Skills

Customer service skills

Communication skills

Multitasking

Inbound sales experience

Education

Associate degree or equivalent experience

Tools

Salesforce

ERP systems

Job description

OUR COMPANY

For more than 120 years, Demco has been an industry-leading learning environments company with a single goal: empower every learner to reach their maximum potential. We continuously evolve our products and services to meet the changing needs of schools and libraries, and we proudly give back to the communities we serve. Our coworkers thrive knowing their work directly supports the library and education community, helping create spaces where students discover, grow, and succeed.

If you bring a great attitude, strong work ethic, and show up ready to get the job done every day, we want to meet you.

JOB DESCRIPTION

If you love turning conversations into solutions — and solutions into sales — this role is for you.

As an Inside Sales Specialist, you’ll be at the center of inbound opportunity. Customers are already reaching out. They already have a need. Your job? Listen well, think strategically, and guide them toward the right solution while growing revenue and margin.

You won’t just “take orders.” You’ll build relationships, uncover future projects, cross-sell complementary products, and elevate every transaction into a smarter, more complete solution.

If you’re energized by helping customers, juggling details, and hitting measurable goals — you’ll thrive here.

We help educators and librarians create better learning spaces and experiences. That means our sales team doesn’t just move products — we help build classrooms, libraries, and community spaces where learning happens.

A Day in the Life

• Respond to inbound calls and emails


• Create quotes and enter orders accurately


• Track activity in Salesforce and ERP


• Cross-sell and upsell to increase value


• Identify larger projects and coordinate handoffs

Work Schedule & Environment

• Monday–Friday, standard business hours


• Onsite in Madison, WI, remote, or hybrid work arrangements available


• High-volume phone and email communication


• Goal-oriented sales environment


• Occasional tradeshow participation

QUALIFICATIONS

• Associate degree or equivalent experience


• Experience handling inbound sales or customer inquiries


• Ability to quote and process orders accurately


• CRM/ERP experience (Salesforce preferred)


• Strong communication and multitasking skills


• Cross-selling or upselling experience preferred

ADDITIONAL INFORMATION

The base compensation range for this job classification is between $20.00-$21.00 hourly with a commission opportunity $15,000.00 annually based on sales performance.

• This position offers full benefits including Medical, Dental, Vision, 401k with Match, PTO time, and more!