Customer Service Representative

HappyGlobal Service; United States; Remote; USD 23,000 - 26,000; Full time

Job summary

Happy Global, working with Bambu Lab, seeks a Customer Service Representative – Phone Support to handle inbound/outbound calls, answer product questions, process orders, and perform basic troubleshooting for U.S. customers in a remote, contract role.

You will document interactions, coordinate with internal teams, and strive for high customer satisfaction, with prior call center or customer service experience preferred and familiarity with Salesforce, Zendesk, or ServiceNow advantageous.

Qualifications

• Previous experience in customer service, call center support, retail customer service, technical support, or a related customer-facing role preferred.
• Strong verbal communication skills and the ability to communicate clearly and professionally over the phone.
• Strong customer service mindset with patience, empathy, and problem-solving skills.
• Ability to handle multiple customer requests and prioritize tasks in a fast-paced environment.
• Basic computer proficiency and the ability to learn customer service, ticketing, and order management systems.
• Strong attention to detail and ability to accurately document customer interactions.
• Ability to work effectively both independently and as part of a team.
• Ability to work onsite in Santa Clara, CA.

Responsibilities

• Handle inbound and outbound customer calls in a professional, friendly, and efficient manner.
• Assist customers with product questions, order status, shipping inquiries, returns, exchanges, warranty requests, and other general service needs.
• Provide basic product and technical troubleshooting support and escalate complex technical issues to the appropriate support team when necessary.
• Document customer interactions, service requests, and resolutions accurately in the company’s customer service or ticketing system.
• Resolve customer concerns efficiently while maintaining a high standard of customer satisfaction and service quality.
• Coordinate with technical support, logistics, warehouse, sales, and other internal teams to resolve customer issues.
• Follow established customer service procedures, escalation processes, and response-time expectations.
• Support continuous improvement by identifying recurring customer concerns and sharing relevant feedback with internal teams.

Skills

Call center experience

Verbal communication

Customer service mindset

Problem solving

Documentation skills

Teamwork

Attention to detail

Phone support

Tools

Salesforce

Zendesk

ServiceNow

Job description

Customer Service Representative – Phone Support

About the Job

The Customer Service Representative – Phone Support will be responsible for providing professional and timely customer support primarily through inbound and outbound phone communications. This role will assist customers with product questions, order inquiries, basic troubleshooting, returns, and other service-related requests while ensuring a positive customer experience.

Location: United States

Work Model: Remote

Employment Type: Contract

Happy Global’s client, Bambu Lab, is a technology company specializing in 3D printing products and solutions for consumer and professional markets. The company develops an integrated ecosystem of 3D printing hardware, software, and related technologies and continues to expand its operations in the United States.

As Bambu Lab’s U.S. customer base continues to grow, the company is expanding its local customer service team to provide responsive and high-quality support to customers throughout the U.S. market.

Description

The Customer Service Representative – Phone Support will be responsible for:

• Handle inbound and outbound customer calls in a professional, friendly, and efficient manner.
• Assist customers with product questions, order status, shipping inquiries, returns, exchanges, warranty requests, and other general service needs.
• Provide basic product and technical troubleshooting support and elevate complex technical issues to the appropriate support team when necessary.
• Document customer interactions, service requests, and resolutions accurately in the company’s customer service or ticketing system.
• Resolve customer concerns efficiently while maintaining a high standard of customer satisfaction and service quality.
• Coordinate with technical support, logistics, warehouse, sales, and other internal teams to resolve customer issues.
• Follow established customer service procedures, escalation processes, and response-time expectations.
• Support continuous improvement by identifying recurring customer concerns and sharing relevant feedback with internal teams.

Profile

A successful Customer Service Representative – Phone Support should have:

• Previous experience in customer service, call center support, retail customer service, technical support, or a related customer-facing role preferred.
• Strong verbal communication skills and the ability to communicate clearly and professionally over the phone.
• Strong customer service mindset with patience, empathy, and problem-solving skills.
• Ability to handle multiple customer requests and prioritize tasks in a fast-paced environment.
• Basic computer proficiency and the ability to learn customer service, ticketing, and order management systems.
• Strong attention to detail and ability to accurately document customer interactions.
• Ability to work effectively both independently and as part of a team.
• Ability to work onsite in Santa Clara, CA.

Preferred Qualifications

• Experience working in a call center, customer support, e-commerce, consumer electronics, or technology environment.
• Experience using CRM or customer service platforms such as Salesforce, Zendesk, ServiceNow, or similar systems.
• Previous experience providing basic technical troubleshooting support.
• Familiarity with consumer electronics, hardware products, or 3D printing products is a plus.
• Bilingual language skills are a plus.

Hourly Rate: $17.00–$19.00 per hour.

Compensation may vary depending on experience, qualifications, skills, and other job-related factors.

Equal Employment Opportunity

Happy Global and its client, Bambu Lab, are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, religious creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related medical conditions, protected veteran status, or any other characteristic protected by applicable federal, California state, or local law.