Customer Service Representative

Boutique Recruiting; Centennial (CO); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Temp-to-hire

Medical insurance during temp period

Paid vacation upon conversion

Paid holidays and sick time

401(k) plan

Job summary

Boutique Recruiting is seeking a Customer Service Representative to support customers and internal teams by handling inquiries, quotes, order updates, and product questions. You will manage multiple email inboxes and help with pricing updates while gaining a deep knowledge of our product catalog.

The ideal candidate is organized, tech‑savvy, and effective in a B2B e‑commerce setting, with strong written and verbal communication.

Qualifications

• 1–3 years of B2B e-commerce customer service experience.
• Excellent written and verbal communication for professional emails.
• Tech-savvy and comfortable learning new systems and products.
• Strong organizational, troubleshooting, and data entry skills with attention to detail.
• Onsite work five days per week.
• U.S. citizenship required.
• Bachelor’s degree preferred, especially in science, marketing, or related field.

Responsibilities

• Respond to customer inquiries across multiple email inboxes promptly.
• Prepare and process product quotes for customers.
• Update customers on product availability, order status, shipping, and lead times.
• Learn extensive product catalog and answer questions confidently.
• Reconnect with previous customers to identify new needs.
• Assist with basic website pricing and product updates.
• Maintain accurate customer and order information in internal systems.

Skills

Customer service

Communication

Tech-savvy

Data entry

Attention to detail

On-site work

B2B e-commerce

Education

Bachelor's degree preferred

Job description

Position Title: Customer Service Representative

We are seeking a Customer Service Representative to support customers and the internal team by managing customer inquiries, preparing quotes, providing order and shipping updates, and answering product-related questions. This person will manage multiple customer email inboxes, follow up on current and previous orders, assist with website pricing updates, and develop a strong understanding of an extensive product catalog.

The ideal candidate is a confident, organized, and tech-savvy customer service professional with B2B e-commerce experience who communicates exceptionally well, enjoys learning technical products, and takes ownership of delivering a strong customer experience.

Salary Range: $27-$29 / hour DOE

Responsibilities

• Review and respond to customer inquiries across multiple email inboxes in a timely and professional manner
• Prepare and process product quotes based on customer needs
• Follow up with customers regarding product availability, order status, shipping updates, and lead times
• Learn an extensive product catalog and confidently answer customer questions
• Reconnect with previous customers to identify additional or recurring product needs
• Assist with basic website pricing and product updates
• Maintain accurate customer and order information across internal systems

Requirements

• 1–3 years of customer service experience within a B2B e-commerce environment involving physical products, distribution, or a similar business model
• Strong written and verbal communication skills with the ability to write polished, professional customer emails
• Tech-savvy and comfortable learning new systems, products, and processes
• Strong organizational, troubleshooting, and data entry skills with excellent attention to detail
• Reliable and consistent with the ability to work onsite five days per week
• U.S. citizenship required
• Bachelor’s degree preferred, particularly in science, marketing, or a related field

Benefits

• Temp-to-hire opportunity with the potential to convert to a permanent position after approximately 3–6 months
• Medical insurance benefits available during the temporary employment period
• Two weeks of paid vacation upon conversion
• Paid major holidays + paid sick time
• 401(k) benefits upon eligibility