Customer Service Representative

Virtual Latinos; United States; Remote; USD 14,000 - 24,000; Part time

Job summary

Virtual Latinos is seeking a Customer Service Representative to support U.S. businesses by handling inquiries across email, live chat, and phone. The role emphasizes resolving complex issues, managing escalations, updating CRM records, and using AI to draft personalized responses.

Schedule is flexible, with part-time and full-time options, and work is performed remotely. You’ll need 2+ years of phone-based CS and fluency in English and Spanish, strong problem-solving, and the ability to navigate

Qualifications

• 2+ years of phone-based customer service or customer support experience.
• English C1+ and fluent Spanish.

Responsibilities

• Respond to customer and team inquiries via email, live chat, and phone
• Troubleshoot issues, manage escalations, and support customer retention
• Update CRM records, client accounts, and account changes
• Use AI tools to draft and personalize customer responses
• Document interactions, identify recurring issues, and share feedback to improve service quality

Skills

Phone-based customer service

Bilingual English/Spanish

Problem solving

Multitasking

Tools

CRM systems

AI tools

Job description

Customer Service Representative

Hourly Rate: $10.50- $17.50 USD/hour

Part-Time Monthly Rate: $840-$1,400 (20 hours/week)

Full-Time Monthly Rate: $1,680- $2,800 (40 hours/week)

About the Role

Support U.S. businesses by managing customer inquiries, resolving complex issues, handling escalations, and delivering high-quality support across email, live chat, and phone.

What You’ll Do

• Respond to customer and team inquiries via email, live chat, and phone
• Troubleshoot issues, manage escalations, and support customer retention
• Update CRM records, client accounts, and account changes
• Use AI tools to draft and personalize customer responses
• Document interactions, identify recurring issues, and share feedback to improve service quality

What We’re Looking For

• 21+ years old
• 2+ years of phone-based customer service or customer support experience
• English C1+ and fluent Spanish
• Strong problem-solving, conflict-resolution, and multitasking skills
• Comfortable handling complaints and taking ownership of customer issues
• Tech-savvy and able to navigate multiple systems in a remote environment

Schedule

The work schedule will vary depending on the position and client. Most schedules align with U.S. and Canadian business hours.

Note: This is one of the positions available within our community. Eligibility for this role will depend on the availability of the position at the time of application.