Customer Service Rep (remote in the US - Weekends ONLY)

Mammoth Tech; United States; Remote; USD 19,000 - 28,000; Part time

Job summary

Mammoth Tech is seeking a part-time Customer Service Rep for weekends, operating remotely in the United States. The role focuses on delivering excellent customer service through inbound calls, emails, and chats, with an emphasis on professionalism and swift issue resolution.

Ideal candidates have 1–3 years in customer service, a high school diploma or GED, and strong communication skills. Daily responsibilities include documentation, data entry, and collaboration with the team to maintain

Qualifications

• 1–3 years of customer service experience.
• High School diploma or GED required.
• Must be 18+ and have own computer.
• Weekend-only schedule starting 2 PM or 5 PM EST.
• Excellent verbal communication and friendly, professional demeanor.
• Ability to use multi-line phone systems and cloud tools.

Responsibilities

• Handle inbound customer calls and emails.
• Meet or exceed daily call/email/chat quotas.
• Document customer interactions and update records.
• Maintain accurate inventory information and data.
• De-escalate unhappy customers with professional poise.
• Collaborate with teammates to ensure outstanding service.

Skills

Clear communication

Time management

Self-motivation

Reliability

Multi-line phone system

Microsoft Office

Salesforce

Data entry

Word processing

Adaptability

Education

High School diploma or GED

Tools

Microsoft Office

Salesforce

Data entry

Word processing

Job description

Customer Service Rep (remote in the US - Weekends ONLY)

Job Category: Production

Requisition Number: CUSTO001395

• Posted : February 1, 2022
• Part-Time

Locations

Showing 1 location

Remote, United States
United States

Description

ABOUT MAMMOTH TECH:

Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world’s largest brands. Some of our clients have included a Top-10 Global Restaurant Company, a Top-15 U.S. Healthcare System, and goverment contracts. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections.

We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years.

POSITION SCOPE :

Theposition of Customer Service Rep provides support for the business processes of the company.Theprimary responsibility of thispositionisproviding excellent customer service to our customers and clients. This position is directed towards outstanding Customer Service Representatives who want to be part of a team of top performers empowered to provide the best customer service experience possible.

The position is a challenging job in a fast paced,performance-orientedenvironment. The most important attributes for this position are the employee’s character, intelligence, communication ability and personal motivation. A Customer Service Representative must use sound judgment in the execution of their duties, possess an engaging communication style and maintain a competitive, self-motivated demeanor.

DUTIES & RESPONSIBILITIES :

The Customer Service Representative will be responsible for performing their tasks in a productive and effective manner.

• Responsible for communicating with customers via inbound phone calls. Additional communication lines may include email, live chat, or other means as needed.
• Ability to exceed a daily quota consisting of inbound / outbound phone calls, emails, and live chats.
• Record detailed notes of customer communication.
• Maintain real-time communication by keeping the inventory volume current
• Create life-long customers by responding to their inquiry in a way that is creative, personal, comprehensive, unique, and consistent to demonstrate the customer’s value.
• Maintaining the high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner.
• De-escalate situations involving dissatisfied customers
• Record and document customer interaction. Input necessary data and keep records to identify trends for escalation
• Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible.
• Operate in a remote work environment by utilizing proficient computer skills and technical knowledge
• Adapt to a fast paced and ever changing work environment.
• Willing to work a customer service schedule, based on high volume days and times in the restaurant / hospitality industry
• Maintain consistent and undivided attention to assigned responsibilities
• Other duties as assigned.

REQUIRED SKILLS/ABILITIES :

• Clear and articulate telephone voice without major background noise or distractions
• Ability to plan, prioritize and organize workloads.
• Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly.
• Must be a reliable individual able to provideconsistently excellent work performance.
• Experience with a multi-line phone system.
• Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing
• Upbeat and positive attitude
• Ability to maintain the reputation of Mammoth Tech and any assigned clients
• Ability to adapt to change in a rapidly expanding dynamic organization.

QUALIFICATION / EDUCATION AND EXPERIENCES :

• Independent self-starter with excellent time management skills.
• Strong customer service skills (1-3 years’experience in a customer service capacity)
• High School diploma or GED required
• Must be at least 18 years of age
• Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)
• This position is weekends only with a start time of 2 PM or 5PM EST.

PHYSICAL REQUIREMENTS :

• Prolonged periods sitting at a desk and working on a computer and telephone.
• Must be able tolift upto 15 pounds at times.

Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,stateor local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.

Mammoth Tech is an Affirmitive Action/ Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.