Remote Customer Support Specialist – 3D Printing

HappyGlobal Service; United States; Remote; USD 23,000 - 26,000; Full time

Job summary

Happy Global, working with Bambu Lab, seeks a Customer Service Representative – Phone Support to handle inbound/outbound calls, answer product questions, process orders, and perform basic troubleshooting for U.S. customers in a remote, contract role.

You will document interactions, coordinate with internal teams, and strive for high customer satisfaction, with prior call center or customer service experience preferred and familiarity with Salesforce, Zendesk, or ServiceNow advantageous.

Qualifications

• Previous experience in customer service, call center support, retail customer service, technical support, or a related customer-facing role preferred.
• Strong verbal communication skills and the ability to communicate clearly and professionally over the phone.
• Strong customer service mindset with patience, empathy, and problem-solving skills.
• Ability to handle multiple customer requests and prioritize tasks in a fast-paced environment.
• Basic computer proficiency and the ability to learn customer service, ticketing, and order management systems.
• Strong attention to detail and ability to accurately document customer interactions.
• Ability to work effectively both independently and as part of a team.
• Ability to work onsite in Santa Clara, CA.

Responsibilities

• Handle inbound and outbound customer calls in a professional, friendly, and efficient manner.
• Assist customers with product questions, order status, shipping inquiries, returns, exchanges, warranty requests, and other general service needs.
• Provide basic product and technical troubleshooting support and escalate complex technical issues to the appropriate support team when necessary.
• Document customer interactions, service requests, and resolutions accurately in the company’s customer service or ticketing system.
• Resolve customer concerns efficiently while maintaining a high standard of customer satisfaction and service quality.
• Coordinate with technical support, logistics, warehouse, sales, and other internal teams to resolve customer issues.
• Follow established customer service procedures, escalation processes, and response-time expectations.
• Support continuous improvement by identifying recurring customer concerns and sharing relevant feedback with internal teams.

Skills

Call center experience

Verbal communication

Customer service mindset

Problem solving

Documentation skills

Teamwork

Attention to detail

Phone support

Tools

Salesforce

Zendesk

ServiceNow

Job description

Happy Global, working with Bambu Lab, seeks a Customer Service Representative – Phone Support to handle inbound/outbound calls, answer product questions, process orders, and perform basic troubleshooting for U.S. customers in a remote, contract role.

You will document interactions, coordinate with internal teams, and strive for high customer satisfaction, with prior call center or customer service experience preferred and familiarity with Salesforce, Zendesk, or ServiceNow advantageous.