Customer Service Representative

Ultimate Staffing Services; San Diego (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Ultimate Staffing Services is seeking a Customer Support Specialist (Phone-Based) to join our software company. You will provide friendly, phone-based assistance to customers, helping them navigate the platform, troubleshoot issues, and ensure a positive experience.

This full-time role requires 1–3 years of experience in over-the-phone support, strong communication, and proficiency with CRM and ticketing tools. Hours are Mon–Fri, 7am–4pm, with a pay rate of $22 per hour and potential bonuses.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in over the phone customer service or similar.
• Excellent verbal communication and active listening.
• Proficiency with CRM and ticketing systems.

Responsibilities

• Provide professional phone support for software functionality and accounts.
• Document interactions in CRM or ticketing system.
• Troubleshoot software issues and guide customers step-by-step.
• Escalate complex issues to internal teams.
• Follow up to ensure issues are resolved.
• Maintain knowledge of products and best practices.
• Aim for SLA targets for response times and satisfaction.

Skills

Verbal communication

Active listening

Problem solving

CRM systems

Ticketing platforms

Empathy

Organization and detail

Education

High School Diploma or equivalent

Tools

CRM systems

Ticketing platforms

Job description

Salary: USD20 - USD23 per hour

Customer Support Specialist (Phone-Based)

Department: Customer Success & Support

Employment Type: Full-Time, Mon - Friday 7am - 4pm

Pay Rate: $22/hr, some opportunities offer bonus as well

We are seeking a customer-focused, solution-oriented Customer Support Specialist to join our established (and growing!) software company. In this role, you will provide exceptional phone-based support to customers, helping them navigate our platform, troubleshoot issues, and ensure a positive customer experience. The ideal candidate is an excellent communicator who enjoys solving problems, building customer relationships, and working in a fast-paced technology environment.

Key Responsibilities

• Provide professional and friendly phone support to customers regarding software functionality, account management, and technical issues.
• Answer inbound customer calls and accurately document interactions in the CRM or ticketing system.
• Troubleshoot software-related issues and guide customers through step-by-step solutions.
• Escalate complex technical concerns to the appropriate internal teams when needed.
• Follow up with customers to ensure issues are fully resolved and expectations are met.
• Maintain a strong understanding of company products, services, updates, and best practices.
• Meet established service-level goals for response times, customer satisfaction, and resolution rates.

Required Qualifications

• High School Diploma or equivalent
• 1-3 years of experience in over the phone customer service, call center support, help desk, or customer success.
• Excellent verbal communication and active listening skills.
• Strong problem-solving and troubleshooting abilities.
• Comfortable using CRM systems, ticketing platforms, and multiple software applications simultaneously.
• Ability to remain calm, professional, and empathetic when handling challenging customer situations.
• Strong organizational skills and attention to detail.