Customer Service Representative

Coveragex-LL; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Career growth

Comprehensive training

Friendly work environment

Job summary

CoverageX is seeking a Customer Service Representative in the United States to handle inbound calls about vehicle service contracts, provide accurate information on policy details, coverage options, claims and billing, and document interactions.

The role emphasizes professionalism, empathy, de-escalation, and maintaining records in our CRM. You will join a team that offers competitive pay, performance bonuses, training, career growth, and a dynamic, innovative work environment.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Strong communication and problem-solving skills.
• Detail-oriented and able to work independently.
• Basic computer skills and familiarity with CRM systems.
• Call center experience preferred.

Responsibilities

• Answer inbound calls and respond to customer inquiries regarding vehicle service contracts.
• Assist customers with policy details, coverage options, claims and billing questions.
• Document customer interactions in our system and follow up as necessary.
• De-escalate challenging inquiries while following company policies.
• Maintain accurate records of all interactions.

Skills

Communication

Problem-solving

Detail-oriented

Call center experience

CRM systems familiarity

Tools

CRM systems

Job description

Are you passionate about delivering exceptional customer service? Do you enjoy solving problems and providing helpful solutions to customers? CoverageX, a leading provider of vehicle service contracts, is looking for enthusiastic and detail-oriented Customer Service Representatives to join our team!Position Overview:As a Customer Service Representative, you will be the first point of contact for customers, assisting them with their vehicle service contract inquiries. You’ll handle inbound calls, resolve issues, and provide information in a professional and friendly manner.Key Responsibilities:Answer inbound calls and respond to customer inquiries regarding vehicle service contractsAssist customers with policy details, coverage options, claims, and billing questionsProvide accurate information and resolve customer concerns efficientlyDocument customer interactions in our system and follow up as necessaryMaintain a high level of professionalism and empathy when handling customer concernsAbility to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processesRegardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skillsMaintain accurate and detailed records of all customer interactionsWhy Work with CoverageX?Competitive salary and performance bonusesOpportunities for career growth and advancementComprehensive training and ongoing supportFriendly and dynamic work environmentInnovative Work Environment: Join a company that thrives on creativity and innovation. We encourage fresh ideas, out-of-the-box thinking, and provide the resources you need to implement them. Your contributions will shape the future of our industry.Pay Rate Customer Service Representative:$18-20 hourEqual Employment Opportunity: CoverageX is proud to be an equal-opportunity employer. We celebrate diversity, including differences in race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our diverse perspectives make us a stronger team.What We’re Looking For:Strong communication and problem-solving skillsAbility to handle a high volume of calls while maintaining excellent customer serviceDetail-oriented and able to work independently1+ years’ experience in a customer service role (call center experience preferred)Basic computer skills and familiarity with CRM systemsAbility to work designated hours of operationAdheres to service and operational standards established including quality, productivity, and punctuality