Customer Experience Advocate — Vehicle Service Plans

Coveragex-LL; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Career growth

Comprehensive training

Friendly work environment

Job summary

CoverageX is seeking a Customer Service Representative in the United States to handle inbound calls about vehicle service contracts, provide accurate information on policy details, coverage options, claims and billing, and document interactions.

The role emphasizes professionalism, empathy, de-escalation, and maintaining records in our CRM. You will join a team that offers competitive pay, performance bonuses, training, career growth, and a dynamic, innovative work environment.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Strong communication and problem-solving skills.
• Detail-oriented and able to work independently.
• Basic computer skills and familiarity with CRM systems.
• Call center experience preferred.

Responsibilities

• Answer inbound calls and respond to customer inquiries regarding vehicle service contracts.
• Assist customers with policy details, coverage options, claims and billing questions.
• Document customer interactions in our system and follow up as necessary.
• De-escalate challenging inquiries while following company policies.
• Maintain accurate records of all interactions.

Skills

Communication

Problem-solving

Detail-oriented

Call center experience

CRM systems familiarity

Tools

CRM systems

Job description

CoverageX is seeking a Customer Service Representative in the United States to handle inbound calls about vehicle service contracts, provide accurate information on policy details, coverage options, claims and billing, and document interactions.

The role emphasizes professionalism, empathy, de-escalation, and maintaining records in our CRM. You will join a team that offers competitive pay, performance bonuses, training, career growth, and a dynamic, innovative work environment.