Bilingual Customer Service Specialist

val's services; Carol Stream (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

val's services in Carol Stream, IL is seeking a customer-focused team member to assist wholesale and retail clients with product questions, usage guidance, and recommendations.

You will resolve concerns, maintain store presentation, support operations, and contribute to sales goals while delivering a professional, helpful service experience.

Qualifications

• Strong customer service and communication skills.
• Ability to understand product needs and offer suitable solutions.
• Problem-solving to handle concerns and inquiries.
• Attention to detail and presentation standards.
• Motivation to contribute to team and sales objectives.

Responsibilities

• Assist customers with product selection, usage guidance, and recommendations.
• Address and resolve customer issues or concerns effectively.
• Maintain high standards for product organization, store presentation, and overall visual merchandising.
• Support store operations to meet and contribute to sales goals.
• Provide a professional, helpful, and service-oriented customer experience.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team contribution

Job description

Provide customer support to wholesale and retail clients by answering product questions, making accurate recommendations, and resolving concerns to ensure a positive experience and drive sales.

Key Responsibilities

• Assist customers with product selection, usage guidance, and recommendations.
• Address and resolve customer issues or concerns effectively.
• Maintain high standards for product organization, store presentation, and overall visual merchandising.
• Support store operations to meet and contribute to sales goals.
• Provide a professional, helpful, and service-oriented customer experience.

Qualifications & Skills

• Strong customer service and communication skills.
• Ability to understand product needs and offer suitable solutions.
• Problem-solving skills to handle concerns and inquiries.
• Attention to detail and commitment to presentation and organization standards.
• Motivation to contribute to team and sales objectives.