Customer Service Representative (English/Spanish)

5th HQ; Florida; Presencial; USD 21.000 - 30.000; Tempo parcial

Benefícios oferecidos por esta vaga

Competitive hourly rate

Healthcare benefits (health, dental, &

Paid time off and holidays

Opportunities for growth and expansion

Training and professional development

Resumo da vaga

5th HQ in Florida is seeking a Bilingual Customer Service Representative to support customers in English and Spanish across phone, email, and chat. You’ll be the voice of our company, helping resolve inquiries and ensuring satisfaction with a friendly, proactive approach.

Training will be provided, and you’ll learn new software while collaborating with a supportive team. A growth-oriented environment offers opportunities to advance within the company.

Qualificações

• Bilingual English/Spanish with excellent written and verbal communication.
• Customer-focused with strong problem-solving skills and a positive attitude.
• Willing to be trained; previous customer service experience preferred.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in basic computer applications and a willingness to learn new software.

Responsabilidades

• Provide exceptional service and support to customers via phone, email, and chat in both English and Spanish.
• Resolve inquiries, troubleshoot issues, and offer solutions to ensure customer satisfaction.
• Accurately log all customer interactions and update information in our system.
• Collaborate with team members to provide efficient and seamless support.
• Educate customers on our products and services to help them make the most of our offerings.

Conhecimentos

Bilingual English/Spanish

Communication skills

Problem solving

Customer service

Adaptability

Descrição da vaga

Job Summary:

Are you a people person who loves helping others and thrives in a fast-paced environment? We’re looking for a friendly and proactive Bilingual Customer Service Representative to join our team! In this role, you’ll be the voice of our company, providing top-notch support to our customers in both English and Spanish. If you’re passionate about customer service, enjoy solving problems, and want to make a real impact, we’d love to meet you!

What You’ll Do:

• Provide exceptional service and support to customers via phone, email, and chat in both English and Spanish.
• Resolve inquiries, troubleshoot issues, and offer solutions to ensure customer satisfaction.
• Accurately log all customer interactions and update information in our system.
• Collaborate with team members to provide efficient and seamless support.
• Educate customers on our products and services to help them make the most of our offerings.

What We’re Looking For:

• Bilingual (English/Spanish) with excellent written and verbal communication skills.
• Customer-focused with strong problem-solving skills and a positive attitude.
• Previous customer service experience preferred, but we’re willing to train the right person!
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in basic computer applications and a willingness to learn new software.

What We Offer:

• Competitive hourly rate.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and holiday pay.
• A supportive team environment with opportunities for growth and advancement.
• Ongoing training and professional development to enhance your skills.

Why Join Us?

We believe in creating a positive work culture where employees feel valued, appreciated, and part of a team. If you’re ready to take your customer service skills to the next level and work in a company that truly cares about its employees and customers,