Patient Care Intake Representative - Remote

Noble Health Services; City of Syracuse (NY); Remote; USD 30,000 - 40,000; Full time

Job summary

Noble Health Services is seeking an Entry Level Help Desk representative in Syracuse, NY. This role involves managing incoming patient inquiries, directing calls, and ensuring efficient service delivery. Candidates should possess a strong customer service background and exceptional communication skills. A High School diploma or GED is required, with a preference for certification as a pharmacy technician. The role offers opportunities for growth within a dedicated healthcare team.

Qualifications

• Exceptional phone and listening skills required for effective communication.
• Prioritizing and managing a high volume of calls while maintaining accuracy is essential.
• Experience in a customer service-related field preferred.

Responsibilities

• Manage Help Desk coverage for incoming and outbound calls.
• Evaluate the nature and urgency of patient calls quickly and efficiently.
• Direct calls to the correct department or personnel based on patient needs.
• Assist with prescription processing as needed.

Skills

Exceptional phone and listening skills

Exceptional written and verbal communication skills

Excellent computer and keyboarding skills

Time Management Skills

Technical Proficiency

Teamwork and Collaboration

Empathy and Patience

Excellent organizational skills

Education

High School Diploma or GED

Pharmacy technician or related certification

Job description

Overview

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees.

Job Summary: Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction.

Responsibilities

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
• Manage and assist with prescription processing as needed, when not taking patient inbound calls
• Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls
• Directing calls to the correct department, team, or individual based on the assessed patient needs
• Provides resolution to customer service issues to ensure member satisfaction as needed
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Job Skill Requirements:

• Exceptional phone and listening skills.
• Exceptional written and verbal communication skills
• Excellent computer and keyboarding skills
• Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy
• Technical Proficiency: Understanding and utilizing relevant software, databases, and tools
• Teamwork and Collaboration: Collaborating effectively with other team members
• Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations
• Excellent organizational skills

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification

Experience:

• Experience in a customer service-related field
• Preferred: 6-12 months’ experience as a pharmacy technician

Required (Mississippi Employees):

• Registeredwith the State of Mississippi as a Pharmacy Technician