Customer Service Rep

Lincare Holdings; Carrollton Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Michigan is seeking a customer service professional to communicate with patients, answer questions, resolve issues, and determine ongoing product/service needs while supporting physician-directed therapy.

The role focuses on inbound/outbound calls, documenting interactions in the computerized records system, entering orders, and ensuring accurate demographic data; training others may be part of the responsibilities.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Computer data entry is required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• May help train employees.
• Calculates figures and amounts for frequency and doses dispensed.

Skills

Customer communication

Customer education

Documentation in records

Order entry

Prescription terminology

Team communication

Employee training

Education

High school diploma or GED

Computer data entry

Licensing requirements may apply

Tools

Automated dialer system

Electronic records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.