Customer Service Representative

Atterro; Torrance (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Benefits including medical, dental and

Life and disability insurance

401(k) plan

Supportive team environment

Job summary

Atterro in Torrance, CA is seeking a Customer Service Representative to support customers, manage shipments, and resolve issues with clear communication.

The role emphasizes handling inquiries, updating shipment status, and collaborating with operations and sales to deliver outstanding service.

Candidates should have experience in ground logistics, strong organization, and proficiency with MS Office; schedule is 9:00 AM – 5:30 PM, Monday through Friday.

Qualifications

• Experience in ground logistics, transportation, or freight forwarding.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient with Microsoft Office (Outlook and Excel).
• Detail-oriented with excellent organizational skills.

Responsibilities

• Communicate shipment updates and handle requirements with operations and sales.
• Provide customers with timely shipment status updates.
• Respond to inquiries on tracking, routing, delivery status, and charges.
• Coordinate with customers and sales to develop SOPs.
• Follow up on leads from daily shipment activity and quotes.
• Assist with preparing quotes and delivering excellent customer support.
• Maintain accurate records and ensure cross-department communication.

Skills

Customer service

Communication

Multitasking

MS Office

Outlook

Excel

Job description

Now hiring for a Customer Service Representative
Location: Torrance, CA
Pay Rate: $24.00 per hour
9 AM – 5:30 PM | Monday – Friday

This Job’s for the Talker, the Helper, the Keyboard Ninja

Looking for Customer Service Representative jobs in Torrance where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

We are seeking an experienced Customer Service Representative (CSR) with a background in the ground logistics and transportation industry. The ideal candidate will have excellent communication skills, strong customer service experience, and the ability to manage multiple priorities in a fast-paced environment.

Job Duties

• Communicate shipment updates and special handling requirements to operations and sales teams.
• Provide customers with timely and accurate shipment status updates.
• Respond professionally to customer inquiries regarding shipment tracking, routing, delivery status, and charges.
• Coordinate with customers and the sales team to develop customer-specific standard operating procedures (SOPs).
• Follow up on sales leads generated from daily shipment activity and quotes.
• Assist with preparing customer quotes and providing outstanding customer support.
• Maintain accurate records and ensure timely communication across departments.

Requirements

• Previous experience in theground logistics, transportation, or freight forwarding industryis required.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient with Microsoft Office, including Outlook and Excel.
• Detail-oriented with excellent organizational skills.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Staffmark is “Excelente ” to work with.” Staffmark Associate

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative serves as a trusted resource for customers by providing knowledgeable assistance, professional communication, and dependable support. This role combines customer service expertise with organization, problem solving, and attention to detail.

The Customer Service Representative helps create positive customer experiences by responding promptly, maintaining accurate information, and working collaboratively to resolve concerns. Successful candidates contribute directly to customer loyalty and business success.

This career provides an opportunity to build meaningful relationships while delivering exceptional customer service every day.