Customer Service Representative (CSR)

Creative Culture; New York (NY); On-site; USD 48,000 - 60,000; Full time

Job summary

Creative Culture is hiring a Customer Service Representative to directly interact with customers, answer questions about products and services, and tailor recommendations to individual needs. The role blends customer service with a results-driven mindset to enhance satisfaction and drive growth.

The successful candidate will be friendly, articulate, and able to build lasting customer relationships while learning products, services, and promotions. Immediate start possible.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused with listening and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Experience in customer service or sales is a plus.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Answer questions regarding products, services, pricing, and available options.
• Learn about customer needs and recommend appropriate solutions.
• Provide clear and accurate product and service information.
• Help customers compare options and make informed decisions.
• Identify opportunities to introduce additional products or services.
• Build positive customer relationships through personalized interactions.
• Resolve questions and concerns in a timely and professional manner.
• Follow up with customers when appropriate.
• Stay knowledgeable about current products, services, promotions, and updates.
• Contribute to individual and team performance goals.
• Maintain a positive and professional customer-facing environment.
• Collaborate with team members to provide a consistent customer experience.
• Participate in ongoing customer service, product, and sales training.

Skills

Strong communication

Customer-focused

Problem-solving abilities

Teamwork

Fast-paced environment

Independent worker

Job description

Position Overview

We are looking for a friendly, motivated, and customer-focused Customer Service Representative to join our team. In this role, you will work directly with customers, answer questions, provide product and service information, and help identify solutions based on their individual needs.. . This position combines customer service with a results-driven approach. The ideal candidate enjoys talking with people, building relationships, and creating positive customer experiences while also recognizing opportunities to recommend relevant products and services.. .

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Answer questions regarding products, services, pricing, and available options.
• Learn about customer needs and recommend appropriate solutions.
• Provide clear and accurate product and service information.
• Help customers compare options and make informed decisions.
• Identify opportunities to introduce additional products or services.
• Build positive customer relationships through personalized interactions.
• Resolve questions and concerns in a timely and professional manner.
• Follow up with customers when appropriate.
• Stay knowledgeable about current products, services, promotions, and updates.
• Contribute to individual and team performance goals.
• Maintain a positive and professional customer-facing environment.
• Collaborate with team members to provide a consistent customer experience.
• Participate in ongoing customer service, product, and sales training.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, confident, and comfortable interacting with customers.
• Customer-focused with strong listening and problem-solving abilities.
• Comfortable recommending products and services based on customer needs.
• Goal-oriented and motivated to achieve results.
• Professional, dependable, and organized.
• Ability to work effectively in a fast-paced environment.
• Comfortable working independently and as part of a team.
• Ability to learn new products, services, and processes quickly.
• Previous experience in customer service, sales, hospitality, promotions, or another customer-facing role is a plus.

What We Offer

• Competitive compensation.
• Performance-based incentives.
• Comprehensive training and ongoing support.
• Collaborative and team-oriented work environment.
• Ongoing coaching and professional development.
• Opportunities to strengthen customer service, communication, and sales skills.
• Opportunities for growth and advancement.

Experience: Not required
Employment: Full-time
Salary: $48,000 – $60,000 yearly
Starting time: Immediate start!

About Creative Culture:
Creative Culture is a marketing and consulting agency helping brands grow through community engagement, experiential marketing, and strategic solutions. We combine creative thinking with hands-on support to drive lasting growth.