Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Woodridge (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life insurance

401K plan

Paid time off

Commuter benefits

EAP program

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative to be the primary contact for customers via phone, email, chat, and other channels.

You will handle product inquiries, orders, status updates, returns, and warranty requests with a focus on accuracy and positive experiences. The role requires strong communication, detail orientation, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, retail, or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Strong attention to detail and organizational skills.
• Experience in a call center or high-volume environment.

Responsibilities

• Respond to high volume inbound calls, emails, chats professionally and promptly.
• Assist customers with product questions, orders, tracking, returns, and warranties.
• Resolve customer concerns by identifying solutions and ensuring satisfaction.
• Process orders, modifications, cancellations, and returns accurately.
• Maintain detailed records of interactions and resolutions.
• Collaborate with Sales, Shipping, Logistics, Production, and Quality.
• Provide shipping updates and order status to customers.
• Escalate complex issues and ensure complete resolution.
• Educate customers on products and services while identifying upsell opportunities.
• Meet defined customer service, quality, and productivity goals.
• Assist with administrative tasks and special projects.

Skills

Verbal communication

Written communication

Customer focus

Problem solving

Multi-tasking

CRM software

ERP systems

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

ERP systems

Job description

Customer Service Representative

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support through phone, email, chat, and other communication channels. This role is responsible for assisting customers with product inquiries, order processing, order status updates, returns, warranty requests, and issue resolution. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment while maintaining a positive and professional attitude.

Responsibilities

• Respond to a high volume of inbound customer calls, emails, chats, and correspondence in a professional and timely manner.
• Assist customers with product questions, order placement, order tracking, returns, exchanges, warranties, and general account inquiries.
• Research and resolve customer concerns by identifying solutions and ensuring a positive customer experience.
• Process customer orders, modifications, cancellations, and returns accurately within company systems.
• Maintain detailed records of customer interactions, transactions, and resolutions.
• Collaborate with departments including Sales, Shipping, Logistics, Production, and Quality to address customer needs and resolve issues.
• Communicate shipping updates, delivery information, and order status to customers.
• Escalate complex customer concerns when necessary and follow through to ensure complete resolution.
• Educate customers on available products, features, and services while identifying opportunities to enhance their experience.
• Meet established customer service, quality, productivity, and response-time goals.
• Assist with administrative tasks, reporting, and special projects as assigned.
• Contribute to a positive team environment focused on customer satisfaction and continuous improvement.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, retail, or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Strong computer skills, including Microsoft Office and customer service software.
• Ability to navigate multiple systems while assisting customers.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Professional demeanor with a commitment to delivering outstanding customer service.
• Experience in a call center or high-volume customer service environment.
• Order processing and order management experience.
• Experience working with CRM or ERP systems.
• Ability to build rapport with customers and de-escalate challenging situations.
• Strong teamwork, adaptability, and customer-focused mindset.

Job Details:

• Contract to Hire
• Pay $18- $21 an hour, depending on experience
• Must be able to work a combination of weekdays along with weekends (40 hours a week, will have at least 2 days off a week)

Pay Details: $18.00 to $21.00 per hour

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.