Customer Service Representative

Carter Services, Inc.; Torrance (CA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

100% paid health insurance

7 paid holidays

Paid time off (PTO)

401(k)

Profit-sharing plan

Company-provided truck

iPad

iPhone

Job summary

A family-owned service company in Torrance, CA, is seeking a full-time Customer Service Representative to enhance customer interactions and provide exceptional support. You will enjoy competitive pay of $18–$25 per hour and a range of benefits, including healthcare and PTO. If you have strong communication and multitasking skills, apply today!

Qualifications

• Above-average typing speed.
• Excellent attention to detail.
• Pleasant demeanor and friendly voice.
• Ability to multitask and prioritize deadlines.
• Ability to maintain professionalism.

Responsibilities

• Juggle incoming calls and emails confidently.
• Guide customers through service requests.
• Schedule technicians and draft email replies.

Skills

Exceptional communication skills

Experience with Outlook email

Job description

Join the Carter Services, Inc. family and take your customer service career to the next level!

At Carter Services, Inc., we believe that when you invest in people, they'll give their best in return. As our newest full-time Customer Service Representative in Torrance, CA, you'll be part of a close-knit, family‑owned company that values your voice, your growth, and your future.

You’ll enjoy $18–$25 per hour, a Monday–Friday 8 AM to 5 PM schedule (with flexibility to negotiate your hours!), and a stacked list of benefits that truly set us apart:

• 100% paid health insurance
• 7 paid holidays
• Paid time off (PTO)
• 401(k)
• Profit‑sharing plan
• Company‑provided truck
• iPad
• iPhone

If you’re looking for a position where your skills matter and your time is respected, keep reading!

THE TYPE OF CANDIDATE WE'RE LOOKING FOR

• Exceptional communication skills
• Experience with Outlook email

Preferred Qualifications

• Above‑average typing speed
• Excellent attention to detail
• Pleasant demeanor and friendly voice
• Ability to multitask and prioritize deadlines
• Ability to maintain professionalism

If you can meet the requirements above, keep reading to find out what your day entails!

YOUR DAY‑TO‑DAY AS A CUSTOMER SERVICE REPRESENTATIVE

As our Customer Service Representative, your day flows smoothly as you juggle incoming calls and inboxes with ease, confidently guiding each customer through questions, service requests, and solutions. Whether you're cheerfully scheduling a technician or drafting a clear, thoughtful email reply, your upbeat attitude keeps things running like clockwork. You take pride in being the first impression of Carter Services‑offering help with a smile, even when it's just over the phone. Each interaction is a chance to create trust and deliver the quality we're known for, and you're the friendly, capable voice our customers rely on.

ABOUT CARTER SERVICES, INC.

Our company was started in 1974 and is completely family‑owned. We began as an appliance service company and have expanded into a one‑stop company providing plumbing, electrical, air conditioning, heating, vent cleaning, commercial refrigeration, and comprehensive appliance repair and maintenance services. Carter Services is based in Torrance, California and serves Orange County, the South Bay, Los Angeles, and beyond.

The motto, "Quality you deserve. People you trust," is at the core of all we do and the foundation of our success. Not only do we strive for long‑term relationships with our clients, but we also desire long‑term relationships with our team members. We truly care about our employees, helping them reach and exceed their career goals. It's also important to us that our employees thrive outside of work, which is why we provide competitive compensation and excellent benefits.

TAKE THE NEXT STEP

Applying for our Customer Service Representative position takes just 3 minutes with our mobile‑friendly initial application. It's quick, easy, and could be the best decision you make today. Let's get started!

Must have the ability to pass a background check and drug screening test.