Customer Service Representative

Platinum Coastal Group; Culver City (CA); On-site; USD 27,552 - 34,440; Full time

Job summary

A customer service company is looking for a motivated Customer Service Representative to join their on-site team in Culver City, California. In this entry-level role, you will be the first point of contact for customers, assisting with inquiries and resolving concerns to enhance their experience. Successful candidates will have strong communication skills, a positive attitude, and the ability to multitask. The role requires a high school diploma and offers flexible hours, including potential weekends or holidays, with a competitive pay range of $20.00 to $25.00 per hour.

Qualifications

• Reliable, punctual, and able to maintain professionalism under pressure.
• Positive attitude and strong commitment to helping customers.
• Strong verbal and written communication skills.

Responsibilities

• Greet and assist customers in-store with questions and product information.
• Address customer concerns and resolve issues promptly.
• Support customers with orders, changes, and cancellations.

Skills

customer service representative

excellent organizational and time management

problem solving

Education

High school diploma or equivalent

Job description

Customer Service Representative (On-Site)

This is an in-person position. Candidates must be able to commute Monday through Friday.

We are looking for a friendly, reliable, and motivated Customer Service Representative to join our on-site team. In this role, you will be the first point of contact for customers visiting our location, assisting with questions, resolving concerns, and helping them navigate our products and services. Your interactions play a key role in shaping the customer’s experience and building long-term loyalty.

A great fit for this position is someone who enjoys working with people, communicates clearly, and is eager to learn. You will work closely with team members and other departments to ensure customer needs are met quickly and professionally.

Key Responsibilities

• Greet and assist customers in-store with questions, needs, and product information.
• Provide accurate details about services, pricing, and company offerings.
• Address customer concerns and resolve issues promptly and professionally.
• Maintain a positive, helpful attitude in all interactions.
• Document customer interactions and updates accurately.
• Follow up with customers when needed to ensure their issue is fully resolved.
• Escalate complex issues to the appropriate department when required.
• Support customers with orders, changes, and cancellations.
• Collect customer feedback and share insights with management.
• Participate in regular training to build product and policy knowledge.
• Work collaboratively with team members to deliver excellent service.
• Track and report common customer questions or concerns.
• Stay up to date on company procedures, promotions, and policies.
• Assist with in-store marketing efforts and communicate promotions to customers.
• Contribute to a positive team culture and offer support to colleagues.

Requirements

• High school diploma or equivalent (some college a plus but not required).
• Previous customer-facing experience is helpful but not mandatory.
• Strong verbal and written communication skills.
• Comfortable learning new systems, tools, and basic customer service software.
• Ability to multitask and stay organized in a fast paced environment.
• Strong problem-solving skills and a proactive mindset.
• Ability to work independently and with a team.
• Reliable, punctual, and able to maintain professionalism under pressure.
• Flexible availability, including occasional weekends or holidays if needed.
• Willingness to participate in ongoing training and skill development.
• Positive attitude and a strong commitment to helping customers.

Required skills: customer service representative, excellent organizational and time management, problem solving.

Pay range: $20.00/hr - $25.00/hr.

Seniority level: Entry level.

Employment type: Full-time.

Job function: Other.

Industries: Advertising Services.