Customer Service Representative

Q5 Connections; Corpus Christi (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service-focused company in Corpus Christi is seeking a motivated Customer Service Representative to act as a liaison for customer inquiries and resolve issues efficiently. The ideal candidate will have prior customer service experience, excellent communication skills, and the ability to manage a high volume of calls. This role requires a positive demeanor and the ability to multitask. If you are passionate about providing top-notch customer support, apply now to join our team!

Qualifications

• Previous experience in customer service or sales.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Document and update customer records based on interactions.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Job description

About the job Customer Service Representative

We are seeking a Customer Service Agent to join our team! A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Manage large amounts of incoming calls
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to work at least 15 hours minimum per week
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

This position is currently only open for individuals authorized to work in the United States.